Ambient clinical intelligence technology addresses priority concerns for physicians

When COVID-19 struck the state of New Jersey in March of 2020, Cooper University Health Care, a leading academic health system in southern New Jersey, wanted to attract top medical talent and maintain services while protecting patients and hospital staff. One immediate option was limiting the number of people in exam rooms, including the in-person scribes who had been assisting physicians with clinical documentation. But hospital executives did not want to trade one problem for another by placing the burden of documentation on physicians already stretched by the urgent demands of the pandemic.

Adding to the challenge was the need for a scalable solution – Cooper University Health Care serves more than two million patients annually with a 650-plus physician staff practicing in 75 specialties at more than 100 convenient medical offices and three urgent care centers.

The health system chose to solve for those factors and achieve its goals while reducing costs and improving physician and patient experiences using an ambient AI solution from Nuance Communications. The voice-enabled Nuance Dragon Ambient eXperience (DAX) solution securely and unobtrusively captures and contextualizes both telehealth and in-person clinician-patient encounters as they happen. Nuance DAX then creates accurate clinical documentation automatically and efficiently for the physician to review.

“As the leading healthcare provider and academic health system in South Jersey, we put our patients first by providing our physicians with cutting-edge technology that enables them to deliver the highest quality patient care, ” said Anthony Mazzarelli, Co-President, and CEO of Cooper University Health Care.

“Nuance DAX empowers physicians to do what they love – care for patients.

Nuance DAX addresses key challenges while delivering multiple benefits. It helps improve clinical documentation quality while cutting the costs of traditonal scribing at a time when revenue from non-urgent care has reduced due to the pandemic. Most importantly, Nuance DAX offloads the burden of electronic paperwork from physicians, so they focus on their patients and improve throughput. The increased eye contact and personal touch during the exam improves the overall healthcare experience for both patients and providers.

“The Nuance DAX solution will truly transform how our physicians engage with patients. It addresses the industry-wide problem of physician burnout from administrative overload while increasing both physician and patient satisfaction,” said Dr. Ghandi, CMIO, Cooper University Health Care.“Nuance DAX is a true differentiator, and one that we are certain will draw top talent to our organization.”

The COVID-19 pandemic is changing virtually all aspects of everyday living. But the challenges it creates also are driving much needed and timely digital innovation. Just as past health crises resulted in lasting changes for the better, ambient AI solutions today can improve safety, efficiency, and costs, reduce physician burnout, and help people live longer healthier lives.

To learn more about the Nuance Dragon Ambient eXperience, please visit:

Peter Durlach

About Peter Durlach

Peter Durlach is the senior vice president of strategy and new business development for Nuance’s Healthcare Division where he holds a pivotal role in advancing the portfolio of healthcare solutions to align with industry pressures and shifting needs of healthcare clients. Durlach helped create the Healthcare division and drive significant growth between 2006 and 2011 and then briefly left the company to act as the Entrepreneur in Residence at the University of Pittsburgh Medical Center. Prior to Nuance, Durlach worked as a consultant, president of Unveil Technologies, Inc. and vice president of marketing and business development at Lernout and Hauspie. Durlach graduated from the University of Vermont with Summa Cum Laude honors where he received his B.S. in Business Administration.