The focus on ambulatory care pressures clinicians to prove quality

As outpatient facilities become increasingly popular, clinicians are tasked with maintaining customer satisfaction and quality care. Through efficient documentation and collaboration between inpatient and outpatient organizations, the patient’s experience is improved. These intricate healthcare ecosystems succeed with partnerships and reorganization of processes that continue to keep the patient at the center of focus.
Patients are attracted to outpatient efficiency and hospitals create partnerships to improve quality care.

The future of the healthcare industry is rapidly changing as patients’ needs evolve. Motivated by convenience, efficiency, and cost, ambulatory care is extremely attractive to patients. Healthcare organizations are increasingly carving out specialized outpatient services and looking for physicians to help manage the spike in volume while adapting to consumerism successfully.

Since quality will be rewarded and reimbursed regardless of where care is delivered, everyone needs to know what is really happening with the patient from both a clinical and business perspective to transition successfully.  Once again, physicians are in the cross hairs trying to focus on patients with a swirl of changes surrounding them.

The complex ecosystem of hospitals, clinics, medical offices, and other ambulatory services causes difficulties for keeping care running smoothly, managing several patient conditions in tandem and streamlining documentation  between inpatient and outpatient providers.  The winners will be physicians and caregivers who cooperate and communicate well, maintain efficient care and top the charts of quality rankings.

At the recent 2016 HFMA ANI conference, CFO discussions centered on helping align all aspects around the patient in order to prove the best care was delivered especially this year when 85% of all Medicare fee-for-service payments will be tied to quality and value. We’ve seen this trend at Nuance where clinical documentation improvement (CDI) is on the rise with hospital administrators and physician leaders looking for help in linking care with analytics and outcomes to support the consumerism of healthcare and shift to value-based payments (VBP).

Quality Care Extends to Outpatients

Why connected care and quality start with streamlining clinical documentation for physicians anywhere they practice

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Patrick Gardner

About Patrick Gardner

Patrick Gardner is the vice president and general manager of the Clintegrity line of solutions for Nuance Healthcare, which includes coding, quality and clinical documentation improvement products and services. In this role, Patrick develops and executes market-driven strategies that support growth of the business, sales and implementations. Before joining Nuance in 2015, Patrick served as the vice president and solutions line manager at McKesson where he successfully managed the development of a strategic product portfolio and integrated additional lines of business. Patrick is a senior leader with more than 20 years in healthcare information technology and health information management with positions ranging from healthcare sales, sales management, marketing and product management. Patrick attended the University of South Carolina-Columbia where he earned a B.S in Business Administration.