Healthcare’s newest frontier: amplifying the patient experience with AI

The typical doctor’s visit of the near future will likely start from a patient’s personal smart device, which already will be tracking diet, medications, glucose, and other daily health measurements.
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This is an exciting time in healthcare technology. Artificial Intelligence (AI)-powered speech recognition technologies and real-time clinical decision support are poised to transform clinician and patient experiences.

The typical doctor’s visit of the near future will likely start from a patient’s personal smart device, which already will be tracking diet, medications, glucose, and other daily health measurements.

Patients will be able to email physicians ahead of time with symptom details or a photo of a complaint and have it automatically added to their electronic health records.  Meanwhile, a clinical decision support engine will extract key information and perform pattern matching with past information to connect the dots, supporting the doctor with a summary of relevant information and informed treatment options.

Throughout the visit, an AI virtual assistant, like Nuance’s Dragon Medical Virtual Assistant, listens — creating real-time intelligence of potential problems and possible treatment alternatives based on the patient’s health history.

During the appointment, the clinician, who is back-to-back with patient visits, isn’t looking through papers for health history, staring at a laptop screen or searching the Internet for medication interaction information.  He or she is free to focus on the patient. The entire interaction is both more personal and more productive for both parties.

This is healthcare’s newest frontier.

McKinsey recently estimated big data could save medicine and pharma up to $100 billion annually across the U.S. health-care system, by optimizing innovation, improving the efficiency of research and clinical trials, and building new tools for physicians, consumers, insurers, and regulators to meet the promise of more individualized approaches.

“Based on the extraordinary impact improvements to the healthcare system can have for so many people and its potential to save lives and money, healthcare has become a key industry for investment and efforts for AI and machine learning,” wrote Bernard Marr in Forbes this month.

But for us at Nuance it really comes down to the human interaction that is the crucial element of high-quality healthcare. Technology can and will amplify, not take away from, time spent with the patient. AI tools are ready to give us the best of both worlds – human and machine.

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Satish Maripuri

About Satish Maripuri

Satish Maripuri is the executive vice president and general manager of Nuance’s Healthcare division, overseeing all operational aspects of the business, including innovation strategy, product development, marketing, sales, partnerships, and client relationships across the company’s healthcare solutions portfolio. Under Satish’s leadership, Nuance Healthcare returned to growth from a 4% decline to 9% growth within three years. Satish is passionate about the criticality of purpose-driven culture and leadership to drive business growth. He has more than 28 years of management experience in enterprise software, SaaS solutions, natural language processing (NLP), artificial Intelligence (AI), international operations, global mobile workforces, and cloud services. Prior to joining Nuance in 2012, Satish held several executive leadership positions at global technology companies, including Solera Holdings, Lionbridge Technologies, and Imprivata. Satish holds a B.S. in Mechanical Engineering from Andhra University and M.S. degree in Computer Engineering from Northeastern University.