Mission-driven innovation

This week, we announced an AI-powered virtual assistant designed for healthcare. It is unique to the highly complex and life-and-death stakes of healthcare.
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Nuance released an AI-powered virtual assistant designed for healthcare

Great companies innovate continuously and incrementally. They innovate through disruption – whether it be large-scale industry shifts, like the use of Artificial Intelligence (AI) in healthcare, or an unexpected and unwelcome disruption like the malware attack we experienced on June 27.

For the past two years, we have been accelerating the use of AI and cloud technology in our many healthcare solutions — innovating with intention.

This week, our healthcare division reached an important milestone. Building on years of success in powering virtual assistants for the world’s top automotive and consumer brands, including Audi, BMW, Dominos, Ford, GM and USAA, we introduced an AI-powered virtual assistant solution and prototype smart speaker specifically designed for our healthcare clients.

The new Nuance Dragon Medical Virtual Assistant will further streamline clinical workflows for the 500,000 clinicians that already rely on Dragon Medical every day for their clinical documentation.

63% of healthcare executives worldwide already actively invest in AI technologies, and 74% say they are planning to do so, according to a recent PwC study.

But this AI-powered virtual assistant solution is not the typical consumer AI application or redeployment AI and cloud technology from consumer applications. It is unique to the highly complex and life-and-death stakes of healthcare. It enables any individual using specialized medical terminology to communicate naturally with high accuracy and no voice training across a range of devices, applications and settings.

Our Dragon Medical Virtual Assistant news underscores our mission to create solutions that unburden clinicians, who currently spend an estimated 43% of their day at a computer. This is producing unacceptable levels of clinician stress and burnout. As such, healthcare providers must be empowered to reclaim more time for focused patient care – and their patients can help.

Our research shows 97% of patients are comfortable with technology being used by their providers – so long as it plays a supporting role and does not distract or interfere with their conversation time with their clinicians.

We hear them, and now their physicians will have more freedom to hear them as well.

Learn more about the Dragon Medical Virtual Assistant here:

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Satish Maripuri

About Satish Maripuri

Satish Maripuri is the executive vice president and general manager of Nuance’s Healthcare division, overseeing all operational aspects of the business, including innovation strategy, product development, marketing, sales, partnerships, and client relationships across the company’s healthcare solutions portfolio. Under Satish’s leadership, Nuance Healthcare returned to growth from a 4% decline to 9% growth within three years. Satish is passionate about the criticality of purpose-driven culture and leadership to drive business growth. He has more than 28 years of management experience in enterprise software, SaaS solutions, natural language processing (NLP), artificial Intelligence (AI), international operations, global mobile workforces, and cloud services. Prior to joining Nuance in 2012, Satish held several executive leadership positions at global technology companies, including Solera Holdings, Lionbridge Technologies, and Imprivata. Satish holds a B.S. in Mechanical Engineering from Andhra University and M.S. degree in Computer Engineering from Northeastern University.