Leading with change

leadership management change

It is fitting that Nuance, a company leading change and growth in healthcare IT, experience our own change and transition. Our change comes with the planned retirement of Paul Ricci, who for the past 18 years as Nuance CEO led the company’s growth from a $50 million software publisher to a multi-billion-dollar leader in Conversational AI, with 14,000 employees worldwide. The vision, established during Paul’s tenure, of using speech technology to let people interact with computers and data easily and naturally, has brought us to a pivotal moment in time – with ownership of some of the most impactful technologies known today.

We thank Paul for his contributions and welcome the leadership of incoming CEO Mark Benjamin to embrace this moment and drive new levels of growth across our organization.

Mark’s decades of experience and recognized expertise in directly relevant technology and market segments create an exciting and compelling synergy with our core values, competencies, and priorities. Mark is stepping forward to lead Nuance in a position of strength as we follow our growth trajectory. Based on discussions with Mark, it’s clear he shares our commitment to keeping the customer first, to fostering trust, to focusing on growth, and to personal and organizational resilience. Mark’s own vision and skills honed through his extensive experiences in industries that also have shifted and evolved will complement and build upon our success.

The overall pace of change in technology – especially in healthcare – is accelerating. As such, the very nature of our work in healthcare places us squarely in the business of creating and enduring change. Our skill comes into play in directing and leading that change to produce the greatest good. In our case, it’s nothing less than to fundamentally transform the quality, economics, and outcomes of healthcare.

At Nuance Healthcare, we all share and remain focused on a vision for the future; understand the importance of our work; and embrace successful change.