First and foremost, thank you.
We want to thank our clients again for standing with us – your mission is our passion. We are committed to earning your loyalty and to regaining any trust that may have been lost. This loyalty and trust is invaluable as we go forward together.
We take pride in our core values at Nuance: teamwork, transparency, integrity, excellence and compassion. Our overriding focus has been to support our clients in their mission to provide the best patient care. Our commitment to these values and to our clients will always be our highest priority.
These values have guided us as we have worked to support our clients in the wake of the June 27 malware incident. As we complete the restoration of our systems, we want to thank our clients for their patience, partnership and support.
We are inspired by those who stood by us as they navigated their own operations. We’ve had hundreds of client conversations, and have learned from each other as we uncovered new and innovative ways to provide alternative solutions while our systems were being restored. These conversations have strengthened us and our relationships.
As cybercrimes become more sophisticated and prevalent, we must all stand together to protect each other.
There is no doubt that we are emerging from this incident as a stronger, more secure company. We are upgrading our network architecture and enhancing our IT security and policies as part of our recovery efforts. Our sights are now set on moving forward as we continue to strengthen our relationships with the clinicians and patients we serve — and as we continue to develop solutions that improve physician satisfaction and outcomes.
We will remain dedicated to sharing the lessons we have learned in the wake of this incident. And, we believe the insights we have gained will strengthen our current client relationships, as well as result in new relationships.
Whatever comes our way, we will stay dedicated to our core values — every day. Our core values are the standard by which the relationships we value are built.
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