Over the past several years, we’ve seen a lot of new technology that’s intended to help clinicians better capture a patient’s story. The accuracy and completeness of this story in a patient’s electronic medical record (EMR) is so important to help clinicians make the best care decisions while also ensuring they are meeting compliance requirements and getting appropriately reimbursed for the services delivered. However, instead of being invisible, much of this new HIT has negatively impacted the physician experience by being disruptive to the care continuum and a drag on efficiency. In fact, physicians spend up to 3 times as many hours with technology than with their patients. Instead of disrupting workflow, IT should support physicians and allow them to focus on the reason they got into medicine in the first place – to care for patients.
While some lament the “simpler” days of hand-written patient records in manila folders, the reality today is that physicians need to use lots of different applications, and they need to be able to access them from virtually any device and from any location where care or clinical communication occurs. Despite claims, this is much easier said than done.
Physicians have a dire need to improve their relationship with technology, but how? They need a way to smoothly interact with all types of apps, systems and solutions – not just the EHR, but also everything from secure messaging and communication platforms to clinical reference resources. They need single sign on ‒ not 30 different login screens‒ and they need to shift between these apps quickly and more easily to capture the patient story while feeling confident it is being captured correctly and securely – in order to free them to focus on delivering the best patient care.
Nuance is focused on revitalizing the physician experience by making technology easier to use through the power of voice and clinical language understanding. To this end, we continually engage in conversations with CMIOs and physicians who practice in all different care settings to hear about their design needs and uses of technology. Despite varying experience levels and responsibilities, what they are looking for can be boiled down to two things:
- Simply put, they want technology to be portable and accessible. Clinicians need to easily stay productive anywhere whether they are in the hospital, clinic, home or on the road. And, they need tools and information to support them even when doing something outside the medical record. They need their usual apps and systems to be accessible even on a mobile phone or tablet, and they don’t want a slimmed-down version that doesn’t do everything they expect.
- They want compatibility and personalization. All of the healthcare technologies that clinicians use must be compatible with one another in order to optimize physician workflows. Plus, they expect healthcare tech to remember what they want and deliver it to save time and avoid frustrations. For example, when a physician creates shortcuts or customized vocabularies for their practice allowing them to insert details into a patient’s record with only two spoken words, they want these commands to follow them wherever they work and whatever EHR system they use. The more solutions physicians can customize the solution to their liking and to meet their personal preferences—the more comfortable they are with it, the more they will use it.
With HIMSS16 next month, discussions on time-saving innovations are top of mind and we are ready to listen. We will be in the exhibit hall showing our latest disruptive technologies to address these and other issues. Stop by our booth (#2621) in Las Vegas.
Watch this video for a sneak peek at how we’re redefining the relationship between physicians and technology.