Disruption is inevitable.
Sometimes we hasten disruption along with new technological advances and innovative ideas. Sometimes disruption is something that happens to us when we prefer it didn’t.
In both cases, preparation is our best tool to handle whatever disruption brings.
Over the past few weeks we have seen many patients displaced by the destructive hurricanes that have battered Florida, Texas and the Caribbean. Many are elderly or medically fragile who can’t afford an interruption in vital health care services for chronic needs as homes, roads and clinics are slowly rebuilt.
In order to serve these patients and the clinicians who care for them, we built a safety net that can withstand gale force winds and rising water.
Hurricane Irma marked the seventh time Nuance VP of Operational Efficiency, Excellence and Technical Operations, Patrick Cinalli and his the Melbourne, Fla.-based team deployed invoked the Disaster Recovery and Business Continuity plan to protect Nuance Healthcare’s clients, their patients, and our employees.
About 50 core team members – along with their families – mobilized and drove to Atlanta, Ga., on Sept. 8, several days before Irma struck. The back-up systems for all critical functions were prepared and awaiting their arrival. Evacuation traffic and gas shortages turned a 9-hour drive into a 15-to-20-hour journey.
To further mitigate against the likely risk of power losses, the core team members divided into various hotels across Atlanta.
“Our team is no stranger to hurricanes. Our last mobilization was Hurricane Matthew in 2016, and no two events are the same,” said Cinalli. “We test the plan regularly so we have a high level of confidence in our ability to execute the plan and sustain continuity of business. We demonstrate to our clients that we can sustain our operations for the duration of a severe event.”
Disruption is inevitable. Preparation and resilience are keys to standing strong, even when nature does its best to knock you down.
But what is even better is having people willing to go the extra mile. “Putting a plan in place is critical,” said Cinalli. “Having a committed team who stands by you in the wake of disruption is invaluable.”
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