Pushing the innovation envelope: the value of automation

Although economists note that productivity growth has declined over the last decade, automation is expected to give the “global economy a much-needed productivity boost, even as it enables us to tackle societal ‘moonshots’ such as curing disease.”
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We are on the cusp, as McKinsey writes, of a new automation age. With the latest developments in robotics, artificial intelligence, and machine learning, automation is changing how we work—across the spectrum of industries. Automating aspects of work can enable reduced errors, improved quality and speed, and the ability to achieve greater outcomes.

Although economists note that productivity growth has declined over the last decade, automation is expected to give the “global economy a much-needed productivity boost, even as it enables us to tackle societal ‘moonshots’ such as curing disease.”

Of course, automation creates disruption, but keep in mind that disruption—particularly the disruption we’re seeing from digitalization—can bring enormous benefits to healthcare organizations. Consider how Dragon Medical One took speech recognition technology, already itself a disrupter, from the desktop to the cloud, further changing how physicians and care teams capture patient stories. And today, we’re celebrating a new milestone with Dragon Medical One.

As of last month, we surpassed 100,000 active cloud users of our speech recognition solution. If we break it down by the numbers, that means:

  • 10.7 billion distinct words were dictated last year. The 20-volume Oxford English Dictionary contains full entries for 171,476 words in current use. It would take 62,538 copies of the Oxford dictionary to hold the 10.7 billion words recognized by Dragon Medical One last year. Standing upright, cover-to-cover, the volumes would reach over 20 miles.
  • 103 million minutes of audio were recognized last year. A physician who started dictating on Sunday, September 2, 1821 would complete a dictation of this length on March 1, 2018, after 196 years and 228 days.

Additionally, in an analysis of client usage data, we find that automating documentation workflows means clinicians have been able to reduce the amount of time they spend on documentation by 45%—a boost to productivity that, as one health system executive explains, “has created more efficient workflows, which have led us to being able to see more patients.”

This is kind of feedback we love and motivates us to continue pushing the innovation envelope. Where can we go from here?

We will be sharing our new innovations at HIMSS next week.  Join us at booth 1143 to discover what’s next.

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Satish Maripuri

About Satish Maripuri

Satish Maripuri is the executive vice president and general manager of Nuance’s Healthcare division, overseeing all operational aspects of the business, including innovation strategy, product development, marketing, sales, partnerships, and client relationships across the company’s healthcare solutions portfolio. Under Satish’s leadership, Nuance Healthcare returned to growth from a 4% decline to 9% growth within three years. Satish is passionate about the criticality of purpose-driven culture and leadership to drive business growth. He has more than 28 years of management experience in enterprise software, SaaS solutions, natural language processing (NLP), artificial Intelligence (AI), international operations, global mobile workforces, and cloud services. Prior to joining Nuance in 2012, Satish held several executive leadership positions at global technology companies, including Solera Holdings, Lionbridge Technologies, and Imprivata. Satish holds a B.S. in Mechanical Engineering from Andhra University and M.S. degree in Computer Engineering from Northeastern University.