During the solar eclipse that swept across the U.S. on Monday, darkness fell as the shadow of the moon blocked out the sun.
Like a shadow, business challenges can obscure the positive developments at an organization. In the darkest moment, it can be hard to see anything but the urgent operational issues that demand attention. I’ve learned, however, that once the major challenges are behind you, it’s important to step back, look at the business as a whole, and take stock of the bright spots, fresh ideas and areas of momentum.
With the bulk of the client restoration efforts behind us, I want to take a moment to look on the bright side. Our solutions are continuing to grow and as a team we have seen the benefits of our core values—Compassion, Transparency, Excellence, Teamwork and Integrity—in action.
Many Nuance solutions were not impacted by the NotPetya malware attack, including our PowerScribe and Dragon Medical cloud solutions, and those solutions continue to gain momentum. We recently announced partnerships with nine U.S. healthcare organizations that have chosen Nuance solutions to replace their incumbent radiology solutions. Nuance also added two solutions for workflow orchestration and lung cancer screening to improve radiologists’ experience and help them be more efficient and productive.
Adoption of our Dragon Medical One solution continues to grow. More than 25,000 new users have gone live with Dragon Medical One in the past 90 days alone – the highest-ever quarterly increase in active users for Dragon Medical One.
As we continue to accelerate our commercial recovery efforts, Nuance is focused on doing what is right for our customers who also were victimized by the cybercrime. To this end, we announced our Incident Accommodation Program for affected customers. We believe that this Program offers a fair, consistent, accommodation for our client base and is the right thing to do.
To be sure, we all can learn many lessons from the malware attack. We are continuing to listen to customer feedback and making our customer communications even more frequent and transparent. We are humbled by the support we have received from our clients and appreciate the open exchange of information we have had with them since the incident.
We know our clients—and even our peers in the industry—expect us to continue leading the way in sharing what we learned from the malware incident. We plan to meet those expectations.
We will allow our past to inform and improve our future, but we won’t be defined by it. We will continue to view our business holistically—because if you allow yourself to be consumed by managing through the darkness, you can miss seeing the light.
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