At Nuance, we have much to be thankful for this year.
Our thankfulness is because of the major malware attack we faced this summer, not despite it.
The summer of 2017 was perhaps the most challenging season the company has ever faced. It delivered to us hard-won wisdom about relationships, resiliency and grit.
It changed the way we looked at our business, our technology and even ourselves. Team members at every level of the organization were asked to dig deep to deal with the chaos and uncertainty that the malware inflicted.
Day after day, we found ways to demonstrate to our clients that no matter what it took, we would get them restored to full service as soon as possible, as securely as possible.
In the months that followed, I traveled the country sharing the lessons we learned with the goal that our lessons would help our partners and clients better protect themselves against the growing sophistication of malware.
I was so pleased with the collaboration we found at every turn and the collective realization that we are all stronger when we stand together.
A crisis teaches you much about your own organization; it also really shows the true colors of others. The support we found among our clients and partners who stood by us is deeply appreciated.
The urgency we felt to recover from the malware was fueled by our mission, which is our purpose and guiding light — to support clinicians and radiologists who put their trust in us, and allow us to help them care for their patients.
As always, it is the physicians and care teams who have our greatest debt of gratitude. They are there, day in and day out, to care for and comfort people in need. Many of them will be hard at work while the rest of us are at home enjoying time with our loved ones this Thanksgiving.
We are truly thankful for all they do, and for the opportunity and honor to serve them.