The future of healthcare: how ambient clinical intelligence will drive better care

Every day, people rely on technology to stay connected with other people, information and content. For all of the positives that technology has brought to healthcare, it’s also been a curse when it forces physicians to do something unnatural. Technology should be used to support physicians and their workflow – not the other way around. We envision a future where amplifying human intelligence and leveraging existing capabilities will create ambient clinical intelligence that will finally decrease the time physicians spend doing tedious tasks such as clinical documentation, and instead allow them to spend more time face-to-face with their patients.
With the help of ambient clinical intelligence, the documentation process is easier and workflow interruptions for physicians can be avoided.

As we close out another year and look towards a new one, it’s only natural to wonder what the future has in store for healthcare. Whether thinking about the changes to come in 2017 or looking at the bigger picture over the next few years, it’s easy to see major advances in technology are driving real improvements into healthcare now and in the future.

One of our goals is to improve both the physician and patient experiences. Electronic health records (EHR) and similar technologies are starting to provide more value, but the use of these platforms has increased the time physicians spend on clinical documentation and has complicated their workflows, causing major physician burnout. We need to look at solutions that will return physicians to the job of providing care, which in turn will improve the care patients receive as well.

At Nuance, the way we envision advancing these areas in the future is by amplifying human intelligence and leveraging our existing capabilities to create ambient clinical intelligence to anticipate and assist humans (physicians) while technology operates unobtrusively in the background. Creating this type of intelligence will ease the documentation process and support physicians and patients in a personal healthcare experience, allowing them to engage and avoid workflow interruptions. We think support of intelligent and informed decisions using technology and content to amplify human intelligence will change how healthcare is practiced and will improve outcomes for both patients and health systems.

By saving physicians from tedious and complex labor, and amplifying the considerable capabilities they already have, we will achieve our goal of allowing physicians to get back to what’s truly important: caring for their patients.


Physicians are not clerks

Watch this video to see how Nuance’s healthcare vision leverages technology that amplifies human intelligence and helps physicians provide better patient care.

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Joe Petro

About Joe Petro

Joe Petro assumed the role of executive vice president and chief technology officer in September 2018. He is responsible for overseeing research, platform development, application development, dev ops, and cloud readiness for the company. Joe joined Nuance in 2008 as senior vice president of healthcare research and development, having previously served as senior vice president of product development at Eclipsys Corporation, where he oversaw the development of more than 30 solution sets spanning diverse healthcare environments. Over the course of his career, he has held a number of executive roles both in venture‑backed startups and large‑scale enterprises. Joe holds a B.S. in mechanical engineering from the University of New Hampshire and an M.S. in mechanical engineering from Kettering University.