3 use cases to show how mobile capture can improve business

Extending business processes to the mobile workforce can improve productivity, customer service, and document security. Three use cases explain how.

Mobile devices and mobile capture are becoming essential in business environments where keeping workers connected is critical to success. Just think of these examples:

  • Perhaps your employees are in the field, and mobile devices are necessary to keeping them connected to critical business processes.
  • Or maybe you work in a fast-paced environment where customer or patient care is everyone’s top priority, and mobile devices help ensure that customers remain at the center of productivity.
  • Or you work in an industry where document security is paramount and mobile devices help secure access.

In a previous blog post we provided examples from insurance, healthcare and sales, demonstrating the business value of mobile capture in these industries. You can also see how TGI Office Automation improved key business processes with mobile capture technology.

In this article, we examine a few of the key advantages of mobile capture and apply specific use cases to demonstrate how they might apply in other businesses. Maybe you’ll discover how mobile capture can help you.


Mobile document imaging

In our healthcare use case, we pointed out the advantage of being able to capture patient profile information on devices and share it securely via the network. It also makes it easy to deploy eforms for patients to authorize procedures and tests when time is of the essence.

Imagine similar capabilities in a shipping environment where goods are logged and received or authorized to be shipped. Paper forms are easily lost or misplaced, and are inefficient in peak hours. eforms and signatures help ensure a reliable record of who authorized or accepted a shipment should it be necessary to track the information or account for missing goods.


Secure mobile printing

Some industries, including law firms, government agencies and education institutions, have an obligation to protect client and consumer information. Specifically, they simply can’t allow documents to fall into the wrong hands.

In the case of law firms, even momentary stray eyes can be problematic. Mobile capture can protect legal documents by allowing any associates who are on-the-go to send files to a secure print queue and release them by scanning a QR code at the printer or multi-function device.

This ensures that no one other then the lawyer responsibly for the case can physically retrieve the documents. It also ensures that documents do not linger in an insecure space while an associate makes his or her way to the printer to collect them.


Geotagged data collection

In our previous use case, we illustrated how insurance adjusters can use mobile devices to capture data on damage claims following a serious storm.

There are many industries in which the accuracy of field-collected data is of critical importance, including where the data was collected. In fact, healthcare comes to mind. Imagine the advantages of collecting patient data at the scene of an accident, enabling paramedics to provide potentially life-saving information to the emergency room before the patient arrives. Every moment saved can improve odds.

Think about your workplace. Are there processes that can benefit from mobile capture and workflow?

To learn more, watch our mobile capture video

See how capture solutions extend key processes to the mobile workforce.

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Sharon Varalli

About Sharon Varalli

Sharon Varalli is the Senior Industry Marketing Manager for Nuance Document Imaging. Before joining Nuance Communications, Sharon held a number of marketing and communications positions at Xerox Corporation, Rochester General Hospital and Kodak. Most recently, she was the Healthcare and Higher Education Industry Marketing Manager at Xerox Corporation. Sharon was responsible for developing and executing go-to-market strategies for multiple industries including sales support materials, client facing collateral, social media marketing, customer, partner and team relationship building, and strategic event planning.