Children’s Hospital of Boston improves patient care with workflow automation

Document capture solutions help organizations drowning in paper organize and secure information for easy search and retrieval. See how Children's Hospital of Boston was able to reduce its reliance on paper and improve patient care.

For most healthcare organizations, patients and paper go together — you can’t have one without the other. Even organizations that have achieved late-stage Meaningful Use still process and print high volumes of documents every day. This massive amount of paper is hard to track and costly to manage. And it poses a serious risk of HIPAA document security breaches.

This is supported by our new healthcare infographic that shows that 38 percent of healthcare organizations report that computer-assisted physician documentation would be their top choice for technology related to EHR optimization in 2017. This was the second-highest priority, which shows how healthcare organizations are focused on reducing their reliance on paper.

Process and storing these paper records is an enormous challenge — administratively, technically, and even physically. Getting control of patient health information (PHI) requires organizations to optimize healthcare document compliance, while simultaneously ensuring that critical patient information is readily available when needed.


Document capture solutions

One answer to the paper problem is a document capture solution that captures and securely delivers paper documents from multiple sources. The solution enables the workflow management and automation of document-driven processes and improves efficiency, communication and collaboration across the organization. Information is processed based on customizable workflows that enable easy access, indexing, searching and retrieval.


Improving patient care through better paper management

This is how  Children’s Hospital of Boston was able to create a simpler and more efficient working environment. As one of the largest pediatric medical centers in the U.S., the hospital records about 18,000 inpatient admissions each year. Add in outpatient programs and emergency services and the result is thousands of paper-based patient records, some dating as far back as the mid 1960s.

Patient files were difficult to navigate and locate, and they occupied a great deal of physical space — in many departments, entire rooms were dedicated to nothing but file storage. Sharing vital patient information between departments required a lot of internal effort and, worse, rarely happened quickly. This time-sensitive task was often bogged down in multiple emails and conversations.

Children’s Hospital Boston turned to Nuance for a solution that would effectively connect all departments and replace cumbersome, paper-based patient files. With Nuance Healthcare Document Management solutions, the hospital was able to streamline operations, enable better collaboration between departments and reduce physical space costs. Regulatory compliance, security and reliability were improved.

Using a solution that integrated with existing hardware and infrastructure, the hospital eased the transition for employees and created a new common culture throughout the organization. In its new, more efficient working environment, patient information is shared easily, documents are easy to find and both physicians and staff are more productive. And as an added benefit, using Nuance’s AutoStore solution will save Children’s over $2 million/year in document storage costs.

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See how the Children's Hospital of Boston streamlined operations and improved patient care by focusing on workflow automation.


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Brandon Most

About Brandon Most

Brandon Most is the Sr. Product Marketing Manager for Nuance Document Imaging’s print management products. As an experienced marketing professional and technology enthusiast, he strives to bring those two passions together to effectively bring his product categories to life. Brandon holds a Bachelor’s degree in Business Administration with a major in Marketing and a minor in Finance and Leadership from Fort Hays State University, Kansas. Follow Brandon on Twitter: @MostBrandon