When it comes to the business-end of documentation, it’s not only the care behind what’s being documented but also the where and how it’s being captured that can help organizations improve outcomes at all levels – from business productivity, client service, to employee satisfaction, and in some instances, safety.
We recently met with the chief of police of a large police department who has been focusing heavily on the “where and how” of his documentation process. The chief, who’s officers, when on patrol, are often heads-down performing tasks like license plate lookups, wanted to learn how our solutions could better help improve safety across his department.
For the chief, like many department-heads, the care behind both the quality of his incident reports and, also the where and how they were being created, extends well beyond the paperwork itself.
It’s a similar situation for the caseworker, who understands that his or her in-home visit report will determine the services a family receives; or the legal professional who knows that the case files he creates will impact a legal proceeding; or, the financial advisor who recognizes that thorough notes will help him better serve his client’s financial goals.
All are interested in the details in the reports, notes, and documents they create, as well as what they will help produce – or prevent. It’s this level of care behind documentation that can make the difference in the outcomes they all achieve.