With IACP 2017 right around the corner, we are excited to have the opportunity to work with Ed Davis, former Boston Police Commissioner, to help solve the challenges law enforcement professionals face today when it comes to incident reporting.
Even with advancements in policing technology, many law enforcement professionals still spend up to 45 percent of their workday doing paperwork – administrative tasks that when completed at the station take away from community presence, and when on patrol, can reduce an officer’s ability to be situationally aware. Speech recognition solutions help to ease this burden, allowing law enforcement professionals to spend less time on documentation tasks that involve hand writing or typing reports.
Given Ed’s extensive experience in law enforcement, we spent some time asking him how he sees voice technology impacting the industry. Here’s what he had to say:
“The biggest concern for most law enforcement organizations is safety – keeping communities, individuals and those on the force safe and secure. A lot goes into this of course, and there is by no means a way to oversimplify the challenges that come with it, but technology today is a huge piece of the puzzle.
In my years serving in law enforcement, I can tell you that one of the most precious things we have is time. Whether that’s hours digging into an investigation, minutes spent helping another officer or seconds stopping a crime before it happens, time is critical and nobody wants to spend it doing paperwork. That said, accurate reporting is an important part of the job, and not something that can be ignored.
Using voice recognition to address this issue grows more viable as the technology has matured and individuals are more comfortable talking to machines than ever before. Law enforcement professionals (especially the young men and women coming through the academy) are talking to Siri for directions and asking Alexa to play their favorite music. They are much more likely to want and expect to engage with their cars and in their offices using voice.
Voice recognition could mean never having to look down at a pen pad while on a crime scene, staying alert and aware when running a plate, and ultimately spending less time in the station and more time on the streets. That’s a win.”
Here at Nuance, we are committed to helping law enforcement professionals overcome the common reporting challenges they have. Visit us at Booth 1661, during the annual IACP 2017 Conference, to learn more about how we are helping officers spend less time documenting and more time focused on keeping their communities, and themselves, safe.