I can talk documentation productivity all day long – how using speech recognition technology can help improve efficiency, save time, reduce costs – and more. While all beneficial outcomes, it’s the positive impact to law enforcement – with such high stakes, that has me most charged up lately. And with IACP 2017 around the corner, I’ve been reflecting on how Nuance voice and language solutions are playing such a pivotal – and transformative – role in critical care industries like healthcare and law enforcement, with such amazing results.
For law enforcement, especially, inefficient documentation can produce unintended, negative results, with officers:
- spending less time in the community policing, which reduces omnipresence for the whole department;
- trying to keep up with reports out in the field, which keeps them heads down and less situationally aware on patrol;
- experiencing increased burnout from having to complete mounds of paperwork after long and stressful shifts; and
- even adding administrative time to the sergeant’s workload, because he or she has to spend time reviewing reports for accuracy, like spelling errors.
Not to mention all the added costs departments absorb for administrative and outside services.
Arming police officers with the right tools, like our Dragon Law Enforcement speech recognition solution, is just one small piece of a much larger, more important equation; because, when you improve the incident report process, it has a ripple effect department-wide.
Today, thousands of officers are experiencing the positive impact of a more efficient incident report process.
Now they talk 3x faster than they can type, and are turning around reports in a fraction of the time. They are capturing more details of incidents because they’re narrating in real-time, instead of looking at notes from hours before. They’re using their voice to conduct common tasks like license plate lookups, and staying heads-up, safer and more situationally aware. And, they’re using the RMS in an easier, faster way – all by voice
Sergeants are also spending less time checking for errors in reports, because Dragon offers 99% dictation accuracy, even with the first use. And these higher quality reports are helping to better support cases, with the detail and specificity needed to move proceedings along and bring criminals to justice.
And most important, these officers are spending less time at the station filling out paperwork, and more time back on the street protecting and serving communities like mine.