Rankings show banks are doing well – are you keeping up?
Customer experience in banking: Three omni-channel recommendations for improving now
December 18, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Your voice is the key to transforming the smart home
Voice biometrics for authentication is the the next frontier of the Intelligent home
August 17, 2017
The future of customer service is here
How automated conversations have grown smarter
April 5, 2017
How our voices age
The impact of aging on the effectiveness of voice biometrics
January 26, 2017
Is synthetic voice manipulation a true security threat?
Voice biometrics protects against attacks and decreases call center fraud loss
December 14, 2016
New guidelines say SMS is a risky way to verify identity. What’s a company to do?
What NIST’s suggestions on authentication mean for security-minded organizations
September 9, 2016
ATO finds the key to easing the burden on customers and its agents with voice biometrics
Voice biometrics technology cuts average agent handle time by 45 seconds
July 24, 2015
Biometric authentication reduces friction and cuts fraud
Contact center identification and verification use cases, using voice biometrics
July 9, 2018
Hey, bankers…curb your enthusiasm!
What a grumpy old man wants in a digital banking experience
November 22, 2017
The tan will fade, but the memory of the experience will last a lifetime…
Meeting travel-customer expectations for digital customer experience during summer vacation
July 19, 2017
In 2017, it’s self-service or bust
Why companies can’t underestimate the power of voice
March 22, 2017
2017 customer service predictions: The year AI drives market share
How artificial intelligence will inspire customer trust, loyalty, and increased spend
January 19, 2017
Getting started with voice biometrics
Three strategies to ensure a successful deployment
October 20, 2016
The necessity of reliable government customer service
Providing exceptional service the public can count on
August 24, 2016
Can cyber criminals “compromise speech recognition systems with ease”?
A response to a study on voice biometrics and speech recognition
January 9, 2018
Why does a biometric rollout fail?
Lessons learned from the leader in voice biometric rollouts
August 22, 2017
2017: The year of biometrics
A look at how banks and customers are benefitting from biometrics
May 9, 2017
Effortless: elevate your customer experience with voice biometrics
How ATO addressed ‘digital amnesia’ while ensuring account security
February 15, 2017
How to interact with online customers safely and efficiently
Nina ID combines the best of voice biometrics and virtual assistants
December 16, 2016
3 lessons on intelligent authentication with voice biometrics
Tips to successful implementations from the Intelligent Authentication Conference 2016
September 23, 2016
Infographic: The 411 on voice biometrics
The new wave of authentication
August 12, 2016