Creating a bionic contact center agent
Why agent satisfaction is the new KPI contact centers should pay attention to
March 5, 2019
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Part 2: The digitization of customer service
How the proliferation of touchpoints is impacting the contact center
November 2, 2016
The fraudsters are coming!
How to combat contact center fraud attacks
August 14, 2018
Is synthetic voice manipulation a true security threat?
Voice biometrics protects against attacks and decreases call center fraud loss
December 14, 2016
3 lessons on intelligent authentication with voice biometrics
Tips to successful implementations from the Intelligent Authentication Conference 2016
September 23, 2016
Biometric authentication reduces friction and cuts fraud
Contact center identification and verification use cases, using voice biometrics
July 9, 2018
Webinar: 5 trends fueling the adoption of voice biometrics in the contact center & beyond
Companies are seeing increased customer loyalty and fraud reduction
November 4, 2016
New guidelines say SMS is a risky way to verify identity. What’s a company to do?
What NIST’s suggestions on authentication mean for security-minded organizations
September 9, 2016