Building trust with a virtual assistant voice
Finding a voice for your brand that builds credibility and trust with your customers
January 22, 2019
Rankings show banks are doing well – are you keeping up?
Customer experience in banking: Three omni-channel recommendations for improving now
December 18, 2018
The pursuit for better customer conversations
Why AI is so important to customer engagement
July 24, 2018
Biometric authentication reduces friction and cuts fraud
Contact center identification and verification use cases, using voice biometrics
July 9, 2018
The most important gift of documentation productivity? Giving back time.
How much does time cost? Sometimes, the precious gift of time is incalculable.
December 6, 2017
What you think you know about biometrics is wrong
Misconceptions of biometric security
November 1, 2017
6 steps for financial services companies to improve security
Have you closed the document security gap at your financial services organization?
September 13, 2017
Why does a biometric rollout fail?
Lessons learned from the leader in voice biometric rollouts
August 22, 2017
J.D. Power warns mortgage servicers not to lose focus on the customer experience
Must servicers forgo profits to improve satisfaction? Not if they have the right technology
August 8, 2017
Modernizing collections in auto finance
Why lenders should turn to proactive engagement
May 23, 2017
Banking on better customer service
From virtual assistants to AI, banks are leveraging digital to enhance customer experience
April 14, 2017
The future of customer service is here
How automated conversations have grown smarter
April 5, 2017
Use digital solutions to engage consumers with past-due payments
Delinquent accounts don’t have to break the bank
February 7, 2017
What’s fair in collections?
In the age of the “digital first’ customer, how do you balance fairness with effectiveness
December 15, 2016
CFPB report reveals areas to address in student loan servicing
Problems in borrower communication require attention – proactive engagement can help
October 27, 2016
New guidelines say SMS is a risky way to verify identity. What’s a company to do?
What NIST’s suggestions on authentication mean for security-minded organizations
September 9, 2016
J.D. Power says borrower satisfaction should matter more to mortgage servicers
The quality of your customer service experience could make all the difference
August 19, 2016
Earning loyalty in the banking industry
Why reducing customer effort trumps everything else
August 5, 2016
Mandates for proactive engagement are perfect catalyst for card issuers
How are you thinking about Visa and Mastercard’s requirements for transaction alerts?
July 21, 2016
Defensive banking – To avoid trouble, you’ve got to look ahead
Proactive engagement helps customers avoid potential financial accidents
May 4, 2015
Mobile banking intelligent virtual assistants – like ATMs on steroids
Financial institutions implement intelligent virtual assistants to keep customers happy
October 30, 2014
Mediocre = failure: Banks must do more to satisfy customers
What banks should be doing to improve the customer relationship
March 20, 2014
CFPB scolds mortgage servicers
Recap from the MBA National Servicing Conference
February 24, 2014
Let’s act now to avoid the next banking crisis
Lowering costs per loan with automated communications
January 22, 2014
Good faith effort – CFPB rules could be an opportunity for change
Embracing new mortgage servicing opportunities
December 17, 2013
Reaching Homo Distractus With Your Collections Message
Breaking through to the distracted consumer
September 16, 2013
Compliance Made Easy
Well, at least easier.
May 30, 2013
Can You Bank On Your Mobile Banking Apps?
New research shows banking apps fail to measure up
February 19, 2013
Distressed Borrowers Want to Know…
That's all. They just want to know.
May 9, 2012