What can humans and AI learn from each other?
The human agent and AI relationship
Consumers get ready to fight fraud with biometrics
World Password Day 2019
How to avoid the doom and gloom of a chatbot’s future
How to successfully implement a chatbot
How big is your AI imagination?
Enterprises in the Age of AI must now re-imagine customer engagement
“How many ounces in a cup?” or “Show me pictures of a pup.”?
Context and the human condition matter in Conversational AI
Do you need “expert conversations” in your automated customer service interactions?
Designing complex, automated customer service conversations
Oh! I know! I know! – Proactive voice interfaces: Part III of “What’s left to tackle in voice technology”
Proactive voice interfaces and how to make the agents smarter
Nina for Google Home: The ultimate enterprise smart home hook-up
Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device