What can humans and AI learn from each other?

The human agent and AI relationship

Consumers get ready to fight fraud with biometrics

World Password Day 2019

How to avoid the doom and gloom of a chatbot’s future

How to successfully implement a chatbot

How big is your AI imagination?

Enterprises in the Age of AI must now re-imagine customer engagement

“How many ounces in a cup?” or “Show me pictures of a pup.”?

Context and the human condition matter in Conversational AI

Do you need “expert conversations” in your automated customer service interactions?

Designing complex, automated customer service conversations

Oh! I know! I know! – Proactive voice interfaces: Part III of “What’s left to tackle in voice technology”

Proactive voice interfaces and how to make the agents smarter

How the machines will adjust to us: A short story about “conversational AI” growing up

The evolution of conversational artificial intelligence

The Virtual Assistant Nina for Google Home allows enterprises to bring their customer service to the smart home speaker

Nina for Google Home: The ultimate enterprise smart home hook-up

Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device