What’s next.

Continued progress in reinventing the relationship between people and technology.

What’s next.

Articles tagged human-machine interaction

Customer experience

Consumers get ready to fight fraud with biometrics

World Password Day 2019

May 2, 2019

Customer experience

The nuances of negotiating with a king

Teaching a robot to converse with humans

Elyse Kufeldt and Ken Arakelian

April 17, 2019

Customer experience

How to avoid the doom and gloom of a chatbot’s future

How to successfully implement a chatbot

Josefine Fouarge

March 12, 2019

Customer experience

How big is your AI imagination?

Enterprises in the Age of AI must now re-imagine customer engagement

December 11, 2018

Customer experience

“How many ounces in a cup?” or “Show me pictures of a pup.”?

Context and the human condition matter in Conversational AI

December 6, 2018

Customer experience

Bot vs spouse: How much do customers talk to chatbots?

How much do customers talk to chatbots?

November 7, 2018

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