Do you need “expert conversations” in your automated customer service interactions?
Designing complex, automated customer service conversations
August 8, 2018
“I helped make this car” – Visions of a user experience researcher
Nuance DRIVE Lab: Who knows cars?
August 8, 2018
“We know that the automotive assistant adds a lot of value to the car sharing experience”
The automotive assistant as key enabler in holistic shared mobility concepts: Part 2
July 25, 2018
“Today, people expect voice control to be a fundamental part of their in-vehicle user experience”
Voice control has emerged as a distinguishing factor of the in-vehicle user experience
March 19, 2018
Oh! I know! I know! – Proactive voice interfaces: Part III of “What’s left to tackle in voice technology”
Proactive voice interfaces and how to make the agents smarter
March 2, 2018
How the machines will adjust to us: A short story about “conversational AI” growing up
The evolution of conversational artificial intelligence
March 1, 2018
Love in the Age of AI
Making customer experiences easier to love with AI
February 14, 2018
Human-Machine-Interaction: Making friends with your automotive assistant
Looking behind the scenes of the latest automotive user experience generation in the market
February 2, 2018
Nina for Google Home: The ultimate enterprise smart home hook-up
Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device
January 30, 2018
Multimodal interaction – How machines learn to understand pointing
Smart assistants combine speech, gesture and hand writing for human-like user experience
January 24, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo: Part 1 of What’s left to tackle in voice technology
Automatically generating dialog for conversations is a complex problem to solve.
November 21, 2017
Hear ye! Hear ye! Speech delivers!
Research shows speech-based conversational IVRs deliver higher performance
November 14, 2017
Boo! Scary customer service practices that make us scream
Avoid scaring customers with poor use of technology
October 31, 2017
There is a new engagement in town.
Messaging is convenient, timely, and what today’s consumers want. Are you ready?
October 19, 2017
Artificial Intelligence: What’s hot beyond buzzwords…
Reflections on AI Summit, San Francisco
October 17, 2017
Waiting on hold will soon become a thing of the past
AI: bridging the gap between consumer demands and strained contact centers
September 18, 2017
The AI of “Terminator” – fact or fiction?
Will AI ever rule the world?
August 29, 2017
Better together: The optimal partnership between virtual and human-powered customer service
Learn and grow smarter, Part IV
August 4, 2017
Is your customer service relevant?
Leveraging customer trends to provide relevant customer service
June 23, 2017
Demystifying artificial intelligence
What’s AI and how can companies can use it to improve customer service?
March 16, 2017
2017 will be the battle of the bots
How to create an intelligent, responsive chatbot that customers will love
January 20, 2017
Hearing is like seeing – for our brains and for machines
How CNNs developed for image recognition help with ASR and NLU, too
June 30, 2016
KITT – Please open the garage
How talking cars that talk to "things" make life simpler, smarter
March 8, 2016
Technology inspired by humans – A look back at NRC 2015
Reflections from Nuance Research Conference 2015
March 31, 2015
It’s time to take off your tinfoil hats: AI is safe for human consumption
Exploring the effects of artificial intelligence on our daily lives
January 15, 2015
Aldebaran robotics and Nuance revolutionize human–machine interaction
Aldebaran’s renowned NAO Robot will integrate Nuance’s conversational voice capabilities
October 29, 2013