Beyond Containment

Creating better customer experiences & delivering savings by expanding beyond containment

customer experience

Rankings show banks are doing well – are you keeping up?

Customer experience in banking: Three omni-channel recommendations for improving now

Seamless customer experience is critical. But it’s not always easy.

Four lessons learned from the Forrester Customer Experience Forum

Predict why customers engage? It’s no fantasy

Let AI and prediction create amazing customer experiences

Leave the IVR hold line behind

Give your customers a way out of the line with IVR-to-digital

How Opus is helping organizations simplify their communication strategy

Recommendations for the best Enterprise Intelligent Assistant technology

Here’s how you give your customers their time back!

New Nuance survey reveals how consumers want to connect with you

It’s more than IoT. It’s EoT.

The Engagement of Things is how organizations engage with today’s customers

Gold standard vs. good enough

How to make all your customer service channels podium-worthy

Why Punxsutawney Phil should not be the norm for prediction in customer service

Learnings from legends for predictive customer engagement

Be the MVP for Super Customer Service

Look to the Super Bowl for improving customer engagement

The Virtual Assistant Nina for Google Home allows enterprises to bring their customer service to the smart home speaker

Nina for Google Home: The ultimate enterprise smart home hook-up

Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device