IVRs and AI, unite!
4 ways AI can help your IVR win in a digital age
June 13, 2019
Four steps to modernizing government IVR
Taking citizen self-service to the next level
April 30, 2019
“How many ounces in a cup?” or “Show me pictures of a pup.”?
Context and the human condition matter in Conversational AI
December 6, 2018
MBUX: An OEM-branded experience with Nuance at the core of the conversational features
Looking at the intelligent voice control system in the Mercedes Benz User Experience (MBUX)
August 24, 2018
Now’s the time to reevaluate the role of voice
Voice innovations that power great customer experience
May 17, 2018
How the machines will adjust to us: A short story about “conversational AI” growing up
The evolution of conversational artificial intelligence
March 1, 2018
Gold standard vs. good enough
How to make all your customer service channels podium-worthy
February 9, 2018
Finding the right tools for DIY IVR
IVR self-service has never been easier
January 23, 2018
Hey, bankers…curb your enthusiasm!
What a grumpy old man wants in a digital banking experience
November 22, 2017
Hear ye! Hear ye! Speech delivers!
Research shows speech-based conversational IVRs deliver higher performance
November 14, 2017
Nuance customers around the globe score big with Intelligent Assistants awards
Nuance and its customers named shining examples of virtual assistants
October 5, 2017
Waiting on hold will soon become a thing of the past
AI: bridging the gap between consumer demands and strained contact centers
September 18, 2017
The magic of an enterprise-ready virtual assistant: Learn and grow smarter, Part III
How to build a magical enterprise-ready virtual assistant
July 31, 2017
Want to offer great customer service? Be like Steph and LeBron
Study the NBA greats to offer a great IVR experience
June 8, 2017
Customer service and the path to digital transformation
Six steps to ensure successful customer communication on digital channels
May 3, 2017
The future of customer service is here
How automated conversations have grown smarter
April 5, 2017
Webinar: Plan now for digital customer engagement trends in 2020
Strawberry fields forever: Sow the digital customer engagement you want to reap
March 3, 2017
New year, new perspective: Making customer service better
Tips from the PS and innovation teams on what constitutes effective customer service
January 25, 2017
Is your business feeling a little groggy? Wake it up with a conversational IVR
Intelligent self-service drives improvements for the customer experience
January 10, 2017
Mythbusters: Debunking 5 common IVR myths
Listen carefully as your opinion may change
November 29, 2016
No cloud, no data – no problem for cars with embedded dictation
Embedded technology picks up where cloud connectivity leaves off
September 29, 2016
Unifying the connected smart home through smart TVs
Bringing disparate devices together via a central access point with AI technologies
September 9, 2016
Nuance and AT&T team up at hackathons to tackle next-gen IoT
Offering speech technology to developers of all skill levels for smarter IoT tech
August 22, 2016
Part 2: How to avoid 5 common automotive HMI usability pitfalls
HMI design is a balancing act of too much and not enough information
July 25, 2016
Part 1: How to avoid 5 common automotive HMI usability pitfalls
Audio and touch input are at the core of a powerful automotive HMI system
June 23, 2016
Then and NAO: Bringing conversational robots to homes, hotels, and hospitals
Aldebaran's NAO and Pepper show the power of specialized voice experiences for robotics
April 26, 2016
Achieving always
Three tips for building trust with customers who want to serve themselves
November 18, 2015
IBC 2015: Talking is the new way to engage your TV
Your voice may be the future of home entertainment
September 14, 2015
Innovating dialogue: How machines make sense of paraphrasing and adult language
Building speech systems that naturally use paraphrases in human-machine interaction
August 10, 2015
Technology inspired by humans – A look back at NRC 2015
Reflections from Nuance Research Conference 2015
March 31, 2015
Will 2015 be the year your watch teaches you about your health?
What innovations are in store for a new generation of health IT consumers
December 30, 2014
TalkTalk rings in the changes as speech recognition leads to faster, better calls
TalkTalk speaks out about their new and improved customer service conversation
September 18, 2014
How the voice interface will reinvent home entertainment
News from the International Broadcasting Conference 2014, Amsterdam
September 8, 2014
Humanizing technology through Cognitive Computing and Artificial Intelligence
Nuance furthers AI investment with DFKI research center
July 9, 2014
Introducing the Modern Voice: Intelligent, conversational experiences
Voice technology that creates effortless customer experience
June 3, 2019
Voice is alive and well
The rumors that voice technology is dead have been grossly exaggerated
April 25, 2019
Bot vs spouse: How much do customers talk to chatbots?
How much do customers talk to chatbots?
November 7, 2018
The pursuit for better customer conversations
Why AI is so important to customer engagement
July 24, 2018
English Language Day: Thoughts on the conundrum of linguistics
Using intelligent linguistics to speak to your customers
May 10, 2018
Assistants here, assistants there, assistants everywhere
Why automotive assistants serve user’s needs better than any other virtual assistant
February 16, 2018
Human-Machine-Interaction: Making friends with your automotive assistant
Looking behind the scenes of the latest automotive user experience generation in the market
February 2, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo: Part 1 of What’s left to tackle in voice technology
Automatically generating dialog for conversations is a complex problem to solve.
November 21, 2017
Boo! Scary customer service practices that make us scream
Avoid scaring customers with poor use of technology
October 31, 2017
Much ado about bots: How to choose the right enterprise virtual assistant
What do large enterprises require in a virtual assistant?
September 28, 2017
Nuance supports Apple’s newly announced Business Chat Developer Preview
Soon your business can use our platform to connect with customers on Apple devices
August 30, 2017
How do brands find the needle in a haystack full of chatbots? Learn and grow smarter, Part II
Bots, chatbots, virtual assistants – what’s the difference?
July 27, 2017
Keeping it personal in customer service
The basics of the personalization spectrum
May 18, 2017
From Spring Equinox to customer experience: how businesses can adapt to a changing landscape
As customer expectations evolve, companies should make intelligent self-service a priority
April 19, 2017
Get smart: Putting customer service technology to work
What businesses can learn from Forrester’s annual report
March 20, 2017
A virtual assistant playbook
Five best practices to ensure a successful deployment
February 28, 2017
2017 will be the battle of the bots
How to create an intelligent, responsive chatbot that customers will love
January 20, 2017
The key market trends driving adoption of virtual assistants
The factors driving a $15.8 billion market – don’t be left behind
December 9, 2016
4 pillars of Artificial Intelligence that are building the car of the future
Connected cars are becoming smarter at every turn
October 18, 2016
Omni-channel customer engagement creates context across interactions
Cost-effectively improving service, driving sales and building brand loyalty
September 27, 2016
The necessity of reliable government customer service
Providing exceptional service the public can count on
August 24, 2016
Why we’re using Deep Learning for our Dragon speech recognition engine
Unique application of Neural Nets results in greater productivity
August 16, 2016
Winograd Schema Challenge: Can computers reason like humans?
Results from the inaugural Winograd Schema Challenge unveiled at the IJCAI-16 in New York
July 13, 2016
Nuance and DFKI help students create interactive appliances of the future with speech tools
Providing easy to use speech tech helps usher forth tomorrow’s interactive appliances
May 17, 2016
How many Neural Nets does it take to catch the big fish in Machine Learning?
NLU and AI innovation goes deeper so machines can understand human language
March 9, 2016
Innovating dialog: How machines use and make sense of ellipses
Building speech systems that naturally use ellipses in human-machine interaction
October 26, 2015
Improving two-way text messages with natural language understanding
How NLU and texting can create a better customer experience and reduce costs
August 17, 2015
Innovating machine dialog: Brush up on your Greek and read Aristotle
Building systems that can make sense of Rhetoric and nuanced speech
July 27, 2015
Intelligent self-service helps Michigan families in need
Michigan Office of Child Support improves results through a conversational experience
March 25, 2015
Nuance call steering helps Garanti win award for “Best Implementation of Innovative Technology”
Garanti Bank is named a leader in innovation for call center technology
October 29, 2014
Have you met Inge from ING Netherlands?
ING Netherlands sets a new standard for mobile banking
September 16, 2014
Content: Driving the in-car user experience
The essential formula for searching for content in the car
August 21, 2014
Getting our geek on for Geek Pride Day
A deep dive into Nuance Pathfinder and conversational design
May 24, 2019
Rankings show banks are doing well – are you keeping up?
Customer experience in banking: Three omni-channel recommendations for improving now
December 18, 2018
Do you and your chatbot need therapy?
3 issues to work out in your brand’s chatbot relationship
September 6, 2018
Forrester’s New Wave™ report reveals the reality about current AI technology
How artificial intelligence becomes the dream for a better life
June 19, 2018
Oh! I know! I know! – Proactive voice interfaces: Part III of “What’s left to tackle in voice technology”
Proactive voice interfaces and how to make the agents smarter
March 2, 2018
Love in the Age of AI
Making customer experiences easier to love with AI
February 14, 2018
Be the MVP for Super Customer Service
Look to the Super Bowl for improving customer engagement
February 1, 2018
How artificial intelligence is helping you get closer to owning your dream droid
What it means to understand human language
December 14, 2017
We knew it all along…
Reflections on the Ovum SWOT assessment of Nuance Digital Customer Engagement Platform
November 15, 2017
So many possibilities with Artificial Intelligence applications!
Insights and impressions from the world’s leading AI innovators
October 11, 2017
The new Audi A8 with Dragon Drive
At IAA 2017, Audi and Nuance demonstrate the new Automotive Assistant in the A8
September 20, 2017
Applying the wisdom of the ages to modern collections technology
Old proverbs offer sage advice to virtual collectors
August 15, 2017
In a world filled with chatbots, this virtual assistant rises to the top
Nuance Nina is ranked number one product in new Forrester report
June 29, 2017
How to hit a customer service home run
Businesses can anticipate customer curveballs with the help of a conversational IVR
May 16, 2017
Banking on better customer service
From virtual assistants to AI, banks are leveraging digital to enhance customer experience
April 14, 2017
Demystifying artificial intelligence
What’s AI and how can companies can use it to improve customer service?
March 16, 2017
Effortless: elevate your customer experience with voice biometrics
How ATO addressed ‘digital amnesia’ while ensuring account security
February 15, 2017
2017 customer service predictions: The year AI drives market share
How artificial intelligence will inspire customer trust, loyalty, and increased spend
January 19, 2017
Part 4: How to avoid 5 common automotive HMI usability pitfalls
Errors will happen – it’s how they’re handled that matters
December 8, 2016
How virtual assistants complement the IVR and enable first call resolution success
Connected channels are greater than the sum of their parts
October 4, 2016
Consumers demand more intelligent self-service options: 5 solutions to keep in mind
Do you know what consumers really want out of your customer service?
September 15, 2016
Part 3: How to avoid 5 common automotive HMI usability pitfalls
Mismatched prompts and dialog: Saying one thing and meaning another
August 23, 2016
Step one to addressing first call resolution
The importance of capturing caller intent
August 15, 2016
Hearing is like seeing – for our brains and for machines
How CNNs developed for image recognition help with ASR and NLU, too
June 30, 2016
Nuance gets developers ‘Mixing’ at Samsung Developers Conference
Countless possibilities for developers to build custom speech interfaces for IoT
April 27, 2016
Taking a pause to discuss speaker variation… and Machine Learning
New research observes variation in communication to abstract meaning
November 23, 2015
Innovating dialogue: How machines make sense of anaphora
Building speech systems that naturally use anaphora in human-machine interaction
September 18, 2015
Lost in translation: A solo trip abroad and discovering the art of language
Sunrises in Spain and machines you can talk to
August 12, 2015
How will we interact with technology in 2020?
Research shows voice interfaces are on the rise
May 26, 2015
The essential formula for designing user interfaces for wearable devices
How to optimize usability for a sub-2 inch screen
January 7, 2015
Driving economic efficiencies with speech recognition
How speech recognition can drive better patient care and improve economic efficiencies
September 23, 2014
Visual IVR: Fad or fashion for the self-service experience?
Visual IVRs emerged as a theme during SpeechTek, are they here to stay?
September 9, 2014
Can machines think?
Nuance to host annual Winograd Schema Challenge, an alternative to the Turing Test
July 28, 2014