Artificial Intelligence: What’s hot beyond buzzwords…
Reflections on AI Summit, San Francisco
October 17, 2017
Customer expectations are shifting; here’s how your business can adapt
Key takeaways from Nuance’s Customer Experience Summit in London
March 24, 2016
Part 1: Applying 5 health consumer engagement trends in the Year of the Monkey
How the healthcare industry will embrace innovation and speed this year
February 29, 2016
Health plans have a new best friend, and her name is Nina
Top ten payer uses virtual assistant to enhance customer service, lower costs
November 23, 2015
Tangerine Bank utilizes mobile to transform the future of banking
Tangerine Bank innovates with voice banking capabilities
October 1, 2014
Visual IVR: Fad or fashion for the self-service experience?
Visual IVRs emerged as a theme during SpeechTek, are they here to stay?
September 9, 2014
Nuance wins big at the 2014 Stevie® Awards
Nuance honored in four categories at the 2014 Stevie® Awards for Sales and Customer Service
February 28, 2014
Top 5 tech predictions for CES 2014
Annual Consumer Electronics Show kicks off next week in Las Vegas
January 5, 2014
People really do like their virtual assistants (some love… but more about that later)
Consumers voice their opinions on virtual assistants
August 19, 2013
Nuance Nina goes international! Now speaks and understands 38 languages
Advancements broaden Nina's language support
February 6, 2013
Nina for Messaging advances the future of customer service
Intelligent self-service extends to the messaging channels customer prefer
May 27, 2016
Nuance wins in 7 categories at the 2016 Stevie Awards for Sales & Customer Service
Nuance revolutionizes customer experiences with intelligent self-service
March 11, 2016
CES speeds automotive technology into the future, but don’t leave car insurance behind
Three tips for enticing new customers with low cost self-service solutions
January 19, 2016
Mobile banking intelligent virtual assistants – like ATMs on steroids
Financial institutions implement intelligent virtual assistants to keep customers happy
October 30, 2014
Sales reps rejoice! Oracle Voice will transform your work day
The new mobile virtual assistant from Oracle simplifies CRM activities for sales reps
September 30, 2014
Domino’s makes a game-changing move to the way you order pizza
The virtual assistant makes ordering Domino’s Pizza a breeze
June 16, 2014
Innovation and design: The coolness (and unusability) of our rich friends’ houses
The challenges of designing for fanfare vs. usability
February 20, 2014
The paradox of 21st century web customer self-service
New survey findings provide insight into web self-service preferences
December 16, 2013
Nina Web: The next generation of customer service
A smarter multi-channel Nina that speaks your language
March 4, 2013
Three steps to getting health plans out of the customer experience ratings basement
Health plans consistently receive low rankings, so here’s how they can improve
May 10, 2016
Part 2: Applying 5 health consumer engagement trends in the Year of the Monkey
How the healthcare industry will embrace innovation and speed this
March 2, 2016
2015 in review: The year AI entered the conversation for customer service
How intelligent self-service continued to transform customer service in 2015
December 28, 2015
Pizza lovers love Dom
Consumers and Domino’s Pizza experience the benefits of the mobile virtual assistant
October 6, 2014
Have you met Inge from ING Netherlands?
ING Netherlands sets a new standard for mobile banking
September 16, 2014
The future: More tech, more human
What does the future of consumer interactions look like?
April 23, 2014
Having a more human conversation, with personal assistants
Consumers are not only comfortable conversing with their tech, they expect it
January 7, 2014
Smart watches need intelligent systems
Here's how you deliver intelligent systems for the evolving wearables ecosystem
September 3, 2013
Nuance selected as finalist in 2013 Stevie® Awards for Nina Mobile
Nina recognized for addressing evolving customer service needs
February 12, 2013