Why agent satisfaction is the new KPI contact centers should pay attention to

A guest blog by Dr. Lucian Newman III, founder of Vincari and practicing general surgeon

Solutions for the most pressing problems in radiology and healthcare at large are available

New mobile applications are changing how works get done

Countless industries are realizing the powerful productivity benefits of AI

Mobile solutions improve documentation productivity for field workers, mobile professionals

Documentation is key to successful policing

Mobility trends and new cloud-based solutions help drive productivity

More legal professionals are seeking tech tools to improve documentation management

Voice biometrics must adapt to customer’s changing voice

The impact of aging on the effectiveness of voice biometrics