Creating a bionic contact center agent

Why agent satisfaction is the new KPI contact centers should pay attention to

Engaging surgeons for better documentation

A guest blog by Dr. Lucian Newman III, founder of Vincari and practicing general surgeon

A real view of cloud-based data analytics and insights for clinical excellence

Solutions for the most pressing problems in radiology and healthcare at large are available

Mobility trends shaping documentation productivity

New mobile applications are changing how works get done

Automating everyday tasks with AI-powered tools

Countless industries are realizing the powerful productivity benefits of AI

Enterprise mobility: When paperwork isn’t a 9 to 5 job

Mobile solutions improve documentation productivity for field workers, mobile professionals

New AI-powered tools help officers improve incident reporting

Documentation is key to successful policing

Documentation is on the move

Mobility trends and new cloud-based solutions help drive productivity

Innovations continue to shape the legal industry

More legal professionals are seeking tech tools to improve documentation management

Voice biometrics must adapt to customer’s changing voice

How our voices age

The impact of aging on the effectiveness of voice biometrics