Beyond Containment
Creating better customer experiences & delivering savings by expanding beyond containment
March 28, 2019
Creating a bionic contact center agent
Why agent satisfaction is the new KPI contact centers should pay attention to
March 5, 2019
Change, and the case for continuous optimization
Continuous optimization is critical to competitive customer experience programs
June 13, 2018
How to combat regulatory overload
New research explores the impact of quality reporting and compliance on hospitals
April 4, 2018
