Creating a bionic contact center agent
Why agent satisfaction is the new KPI contact centers should pay attention to
March 5, 2019
How to combat regulatory overload
New research explores the impact of quality reporting and compliance on hospitals
April 4, 2018
On the case: Radiology Detective Unit
Supporting better patient outcomes with radiology reporting technology
November 20, 2015
Will there be a Rotten Tomatoes for healthcare?
How online patient reviews will change the business of healthcare
August 19, 2015
Does healthcare quality matter more today?
Reflections on quality in honor of National Healthcare Quality Week
October 22, 2014
Change, and the case for continuous optimization
Continuous optimization is critical to competitive customer experience programs
June 13, 2018
3 things every CFO needs to know about the new CMS Quality Payment Program – now
Survey reveals a significant lack of knowledge around CMS’ QPP
June 26, 2017
Surgeon scorecards can be cutting
Online patient reviews, the Art of Medicine, and physician scorecards
September 10, 2015
Why “speaking doctor” is important for population health
Three ways clinical documentation can improve patient care and financial integrity
June 9, 2015
A dangerous chain reaction: The importance of streamlining quality measure reporting
The correlation between delivering quality patient care and financial performance
December 5, 2013
The power of you. Multiplied.
We are dedicated to making each member of the care team more efficient and effective.
May 31, 2018
4 Hurdles every hospital should jump through with electronic clinical quality measures
New CMS rules pose risks especially if your quality reporting hasn't been put to the test
January 26, 2017
No one wants to go to the 5th worst cardiologist
How online patient reviews are changing the business of healthcare
August 31, 2015
Rebooting Meaningful Use to address better care, not better reporting
How we should be using regulations to improve patient outcomes
April 30, 2015
Credit where credit is due: the dilemma of hospital quality scores
How hospital quality scores don't always accurate reflect the quality of care provided
November 1, 2013