STIR/SHAKEN – Shaking things up for fraud prevention
Nuance’s own Simon Marchand on this new technology protocol
August 20, 2019
Nuance named leader in 2019 Forrester Wave: Conversational AI for Customer Service
Nuance outstrips its rivals: Provides mission-critical, enterprise-grade, conversational AI
June 11, 2019
Rankings show banks are doing well – are you keeping up?
Customer experience in banking: Three omni-channel recommendations for improving now
December 18, 2018
Biometric authentication reduces friction and cuts fraud
Contact center identification and verification use cases, using voice biometrics
July 9, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Boo! Scary customer service practices that make us scream
Avoid scaring customers with poor use of technology
October 31, 2017
Waiting on hold will soon become a thing of the past
AI: bridging the gap between consumer demands and strained contact centers
September 18, 2017
How to kill the password
Hint: it’s all about biometrics
March 24, 2017
Mythbusters: 5 misplaced beliefs about voice biometrics
Concerned about the security of voice biometrics? Let’s fix that
June 2, 2016
2016 contact center predictions: The year the ordinary becomes extraordinary
Three ways customer service will bring magic, mystery, and wonder in the New Year
January 5, 2016
Security breach risks reduced with voice biometrics
Changing the authentication game and decreasing account takeovers by more than half
June 9, 2015
Live from London: Voice biometrics makes passwords a thing of the past
Leading companies and analysts gather at the 2014 Opus VBC London
November 18, 2014
Voice biometrics positively impacts brand – learnings from Opus Voice Biometrics Conference
Success stories echoed at Voice Biometrics Conference
November 19, 2013
Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort
How Nuance voice biometrics improved authentication for telecom and banking
July 24, 2019
Consumers get ready to fight fraud with biometrics
World Password Day 2019
May 2, 2019
Are you using secure speech recognition in your mobile messaging app?
Nuance and TruliaCare collaboration delivers secure speech-enabled workflows for clinicians
September 20, 2018
Nina for Google Home: The ultimate enterprise smart home hook-up
Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device
January 30, 2018
Hey, bankers…curb your enthusiasm!
What a grumpy old man wants in a digital banking experience
November 22, 2017
A message to healthcare executives: It’s not enough to build a fortress
Managing the unexpected require resilience and a clearly defined blueprint for healthcare
October 6, 2017
Why does a biometric rollout fail?
Lessons learned from the leader in voice biometric rollouts
August 22, 2017
Top 4 trends and topics at HIMSS17
Nuance SVP Brenda Hodge reviews emerging topics from HIMSS17 Conference
February 24, 2017
Care Thread Q&A: Improving clinician workflow through secure and efficient communication
Care team communication technology is key for physician efficiency and patient care.
May 18, 2016
What you can learn from the slow and confusing adoption of EMV credit cards
Both consumers and companies lose when proactive communication is put off until tomorrow
November 9, 2015
Top 25 most common passwords of 2014 announced
Organizations take note: Consumers still using vulnerable passwords
January 22, 2015
Heartbleed and society’s addiction to passwords
Why aren’t we considering an alternative to traditional passwords?
April 17, 2014
The state of voice biometrics – A Q&A with Dan Miller, Opus Research
Opus Research analyst, Dan Miller, identifies voice biometrics trends & developments
May 22, 2012
Zero-effort is hard work!
Nuance Named “Undisputed Market Leader” in Intelligent Authentication and Voice Biometrics
July 8, 2019
Keeping up with the fraudsters
A fraud prevention success story from Royal Bank of Scotland
March 21, 2019
The fraudsters are coming!
How to combat contact center fraud attacks
August 14, 2018
Can cyber criminals “compromise speech recognition systems with ease”?
A response to a study on voice biometrics and speech recognition
January 9, 2018
What you think you know about biometrics is wrong
Misconceptions of biometric security
November 1, 2017
Everyone wins: Ending the rivalry between security and convenience
Involve the security team when implementing biometrics
September 20, 2017
In a world filled with chatbots, this virtual assistant rises to the top
Nuance Nina is ranked number one product in new Forrester report
June 29, 2017
Bank robbers don’t all look like Bonnie and Clyde
Voice biometrics helps protect companies from fraudulent wire transfers
June 13, 2016
Five ways to improve access and security in mobile healthcare
Make sure the benefits of mobile access outpace the risk
March 22, 2016
How voice biometrics reduces vulnerabilities and stands up to hackers
Increasing prevalence of technology sharpens the focus on mitigating attacks
October 29, 2015
2014 in review: The year technology took over the customer relationship
How cloud computing, cross-channel communications and voice biometrics changed service
December 30, 2014
2014: The Year technology took over the customer relationship
Top technology trends shaping the future of customer engagement
January 28, 2014