Seamless customer experience is critical. But it’s not always easy.
Four lessons learned from the Forrester Customer Experience Forum
Leave the IVR hold line behind
Give your customers a way out of the line with IVR-to-digital
World Cup teaches lessons on service
Learn from soccer to provide "the great service" to customers
Offer great customer service for everyday loyalty
Loyalty Day comes once a year, but businesses must think loyalty every day