Innovation in action speaks louder than words
The future of healthcare virtual assistance is real, here, and now.
September 6, 2018
Do you need “expert conversations” in your automated customer service interactions?
Designing complex, automated customer service conversations
August 8, 2018
AI in Action at Vanderbilt University Medical Center
Collaboration lets providers use Conversational AI to navigate Epic EHR
April 12, 2018
How the machines will adjust to us: A short story about “conversational AI” growing up
The evolution of conversational artificial intelligence
March 1, 2018
Why Punxsutawney Phil should not be the norm for prediction in customer service
Learnings from legends for predictive customer engagement
February 2, 2018
Become the psychic for your customer service
How artificial intelligence can be used to predict your customer’s intent
January 19, 2018
How artificial intelligence is helping you get closer to owning your dream droid
What it means to understand human language
December 14, 2017
How to have a secure conversation in digital channels
Stolen passwords and fraud: What are you doing to protect yourself while increasing CSAT?
November 6, 2017
Rules of customer engagement: 5 tips on how to create a meaningful customer experience
Better customer experience through building relationships
October 12, 2017
Much ado about bots: How to choose the right enterprise virtual assistant
What do large enterprises require in a virtual assistant?
September 28, 2017
Are grandparents the overlooked generation of consumers?
How to provide modern customer experience for older consumers
September 8, 2017
J.D. Power warns mortgage servicers not to lose focus on the customer experience
Must servicers forgo profits to improve satisfaction? Not if they have the right technology
August 8, 2017
How do brands find the needle in a haystack full of chatbots? Learn and grow smarter, Part II
Bots, chatbots, virtual assistants – what’s the difference?
July 27, 2017
In a world filled with chatbots, this virtual assistant rises to the top
Nuance Nina is ranked number one product in new Forrester report
June 29, 2017
Wonder Woman and customer service
How to create a super hero for your digital engagement on messaging channels
June 2, 2017
Three hot takes: Health plans and member service in 2017
The rise of automation and self-service
May 11, 2017
Banking on better customer service
From virtual assistants to AI, banks are leveraging digital to enhance customer experience
April 14, 2017
The member engagement journey: From Highlands to health plans
Drive customer retention with self-service and automation technologies
March 6, 2017
A virtual assistant playbook
Five best practices to ensure a successful deployment
February 28, 2017
2017 customer service predictions: The year AI drives market share
How artificial intelligence will inspire customer trust, loyalty, and increased spend
January 19, 2017
3 ways to beat expectations with customer service
Customization, data sharing and proactivity go a long way to increase customer satisfactio
December 2, 2016
How virtual assistants complement the IVR and enable first call resolution success
Connected channels are greater than the sum of their parts
October 4, 2016
Why channels matter when building a virtual assistant
More customer channels mean a new way to communicate
August 1, 2016
Disruption is coming to customer service, care of the on-demand economy
Creating intelligent customer conversations
June 20, 2016
Three steps to getting health plans out of the customer experience ratings basement
Health plans consistently receive low rankings, so here’s how they can improve
May 10, 2016
Detour ahead: Using futuristic car technology to predict (and avoid) traffic
The benefits of a contextually-aware infotainment system
April 21, 2016
Part 2: Applying 5 health consumer engagement trends in the Year of the Monkey
How the healthcare industry will embrace innovation and speed this
March 2, 2016
May the Force be with you (in every customer service engagement)
Five favorite Star Wars quotes provide insight into creating a good customer experience
January 7, 2016
Does your wish list include a virtual assistant? Check your motivation to ensure success
Enterprises need to focus on customer benefit instead of the novelty factor
December 21, 2015
Part 2: Saving is hard: Giving “gaming” a twist by providing financial education
Using design principles to engage customers with exceptional service
October 16, 2015
Innovating dialogue: How machines make sense of paraphrasing and adult language
Building speech systems that naturally use paraphrases in human-machine interaction
August 10, 2015
Millennials vs. everyone else: Debunking the divide
Are Millennials really so different when it comes to customer service?
May 1, 2015
Web chat and virtual assistants: A perfect pairing
Accelerating web chat ROI with virtual assistants
March 31, 2015
CES 2015: Turning a techie into a modern-day Odysseus
The benefits of taking the circuitous route around the CES 2015 showroom floor
January 12, 2015
Do you and your chatbot need therapy?
3 issues to work out in your brand’s chatbot relationship
September 6, 2018
How Opus is helping organizations simplify their communication strategy
Recommendations for the best Enterprise Intelligent Assistant technology
July 2, 2018
Asking “Why not?” instead of “Why?”
Using artificial intelligence in healthcare to turn vision into reality
March 29, 2018
Love in the Age of AI
Making customer experiences easier to love with AI
February 14, 2018
Be the MVP for Super Customer Service
Look to the Super Bowl for improving customer engagement
February 1, 2018
2018 predictions: Five ways AI will make you love customer service this year
AI and customer service predictions for 2018
January 5, 2018
Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo: Part 1 of What’s left to tackle in voice technology
Automatically generating dialog for conversations is a complex problem to solve.
November 21, 2017
Spring forward or fall back?
Saving your customers time with tailored customer experiences
November 3, 2017
Nuance customers around the globe score big with Intelligent Assistants awards
Nuance and its customers named shining examples of virtual assistants
October 5, 2017
How to be a good neighbor: The most impactful mobile customer service for insurance brands
Providing mobile customer service for insurance brands
September 25, 2017
Nuance supports Apple’s newly announced Business Chat Developer Preview
Soon your business can use our platform to connect with customers on Apple devices
August 30, 2017
Better together: The optimal partnership between virtual and human-powered customer service
Learn and grow smarter, Part IV
August 4, 2017
The tan will fade, but the memory of the experience will last a lifetime…
Meeting travel-customer expectations for digital customer experience during summer vacation
July 19, 2017
Is your customer service relevant?
Leveraging customer trends to provide relevant customer service
June 23, 2017
The future is now: preparing for open enrollment 2018
Why now’s the time to adopt virtual assistant technology
June 1, 2017
Customer service and the path to digital transformation
Six steps to ensure successful customer communication on digital channels
May 3, 2017
In 2017, it’s self-service or bust
Why companies can’t underestimate the power of voice
March 22, 2017
Webinar: Plan now for digital customer engagement trends in 2020
Strawberry fields forever: Sow the digital customer engagement you want to reap
March 3, 2017
Valentine’s Day and the power of emotion in customer service
How to foster positive relationships and drive customer loyalty
February 14, 2017
How to interact with online customers safely and efficiently
Nina ID combines the best of voice biometrics and virtual assistants
December 16, 2016
Mythbusters: Solving 5 mysteries around virtual assistants
What’s science fiction and what’s reality
November 14, 2016
Consumers demand more intelligent self-service options: 5 solutions to keep in mind
Do you know what consumers really want out of your customer service?
September 15, 2016
The four stages of the insurance customer journey: Don’t get left behind
Minimize customer leakage with self-service capabilities
July 12, 2016
Nina for Messaging advances the future of customer service
Intelligent self-service extends to the messaging channels customer prefer
May 27, 2016
Why navigation systems shouldn’t require more than just simple spoken words
Navigating on-board and off-board content with voice technology
May 3, 2016
Customer expectations are shifting; here’s how your business can adapt
Key takeaways from Nuance’s Customer Experience Summit in London
March 24, 2016
Part 1: Applying 5 health consumer engagement trends in the Year of the Monkey
How the healthcare industry will embrace innovation and speed this year
February 29, 2016
2016 contact center predictions: The year the ordinary becomes extraordinary
Three ways customer service will bring magic, mystery, and wonder in the New Year
January 5, 2016
Health plans have a new best friend, and her name is Nina
Top ten payer uses virtual assistant to enhance customer service, lower costs
November 23, 2015
Saving is hard: Giving “gaming” a twist by providing financial education
Embrace gamification to drive user adoption in self-service channels
October 14, 2015
BizMisconnect: Intelligent virtual assistants save time (and the day) for busy consumers
Intelligent virtual assistants help companies create effortless, intuitive experiences
July 29, 2015
Making the case for intelligent virtual assistant technology
How virtual assistant technology can create a more personalized customer experience
April 10, 2015
Artificial intelligence: Bringing the humanity back to customer service
Can artificial intelligence turn customer service into something consumers love?
February 18, 2015
Virtual or real? Or both?
How do you know whether a customer would benefit from a virtual assistant or human agent?
August 20, 2018
Here’s how you give your customers their time back!
New Nuance survey reveals how consumers want to connect with you
May 30, 2018
Oh! I know! I know! – Proactive voice interfaces: Part III of “What’s left to tackle in voice technology”
Proactive voice interfaces and how to make the agents smarter
March 2, 2018
Gold standard vs. good enough
How to make all your customer service channels podium-worthy
February 9, 2018
Nina for Google Home: The ultimate enterprise smart home hook-up
Nina for Google Home Extends AI-Driven Customer Service to the Popular Smart Home Device
January 30, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
We knew it all along…
Reflections on the Ovum SWOT assessment of Nuance Digital Customer Engagement Platform
November 15, 2017
As you wish. An inconceivable way of serving customers.
Customer service that meets (and exceeds) customer service expectations
October 13, 2017
Mission-driven innovation
This week, we announced an AI-powered virtual assistant designed for healthcare
September 29, 2017
Waiting on hold will soon become a thing of the past
AI: bridging the gap between consumer demands and strained contact centers
September 18, 2017
Applying the wisdom of the ages to modern collections technology
Old proverbs offer sage advice to virtual collectors
August 15, 2017
The magic of an enterprise-ready virtual assistant: Learn and grow smarter, Part III
How to build a magical enterprise-ready virtual assistant
July 31, 2017
Giving customers independence through digital self-service
Customers have independence with automated guides and virtual assistance
July 6, 2017
Meet the new generation of virtual assistants: Learn and grow smarter, Part I
A virtual assistant’s educational journey
June 20, 2017
Keeping it personal in customer service
The basics of the personalization spectrum
May 18, 2017
AI is spawning new models of care, not just cars
Artificial Intelligence (AI) shows hope for powering new models of care
April 25, 2017
Get smart: Putting customer service technology to work
What businesses can learn from Forrester’s annual report
March 20, 2017
Nuance wins in 8 categories at the 2017 Stevie Awards for Sales & Customer Service
From Swedbank to Esurance to City of Dallas, all the most innovative companies use Nuance
March 1, 2017
New year, new perspective: Making customer service better
Tips from the PS and innovation teams on what constitutes effective customer service
January 25, 2017
The key market trends driving adoption of virtual assistants
The factors driving a $15.8 billion market – don’t be left behind
December 9, 2016
The web is confusing. But it doesn’t have to be.
A Q&A on the importance of corporate websites
October 31, 2016
J.D. Power says borrower satisfaction should matter more to mortgage servicers
The quality of your customer service experience could make all the difference
August 19, 2016
The building blocks to create a virtual assistant
What’s in a name? A lot.
July 7, 2016
Part 1 – AI for customer care: Human assisted virtual agents get smart with big knowledge
Machine learning and AI turn big data into big knowledge for a better customer experience
May 11, 2016
The secrets of a successful IVR deployment
How one leading electronics retailer met customer needs head-on
April 28, 2016
KITT – Please open the garage
How talking cars that talk to "things" make life simpler, smarter
March 8, 2016
CES speeds automotive technology into the future, but don’t leave car insurance behind
Three tips for enticing new customers with low cost self-service solutions
January 19, 2016
2015 in review: The year AI entered the conversation for customer service
How intelligent self-service continued to transform customer service in 2015
December 28, 2015
Make your customer experience a slam-dunk
Improve your customer service game with an intelligent (virtual) assist
November 20, 2015
Confused about buying a car? Just ask Up2Drive
Empower buyers with a web-based virtual assistant
October 12, 2015
James Bond: an inspiration for health IT and the connected car
Shifting personal health into high gear
July 28, 2015
Meet the virtual assistant who’s cooler than you
She’s smart, organized, and knows all the things you don’t
April 1, 2015
5 must-haves for the tech-lovers’ ultimate Super Bowl party
Get ready for kick-off with these gadgets and tips
January 30, 2015