Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 4 January 2023
Contact Centre AI, Digital & messaging The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 15 June 2022
Digital & messaging The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 1 June 2022
Digital & messaging The ROI of digital CX, part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 14 March 2022
Retail AI The rise of hyper-personalised retail and changing consumer expectations Sebastian Reeve | EMEA Director of Product Management and Marketing 19 October 2021
Retail AI Recreating in-store experiences online Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 27 October 2020
