How to tool-up your contact center in step with Forrester’s COVID-19 response plan

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At Home I’m a Cybersecurity Help Desk

The seven most common cybersecurity questions my friends and family ask, and the answers.

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Good Data Governance, Good Business

A good data governance program can help your business be more resilient and pivot quickly.

Imbio lung AI models support lung disease diagnosis and care via Nuance AI Marketplace

Imbio lung AI models support lung disease diagnosis and care via Nuance AI Marketplace

Intelligent Authentication (IAuth): An Origin Story

How biometrics evolved to the future of secure conversational commerce

Nuance Adds Support for Google’s Business Messages to Virtual Assistant and Live Chat Offerings

The Nuance Intelligent Engagement Platform now integrates with Google’s Business Messages

A Real View: Radiology’s Post-COVID Road to Recovery

Radiology’s Post-COVID Road to Recovery

Forrester’s Art Schoeller on seven strategies for elevating CX today

Learn how organizations are successfully navigating the COVID-19 landscape

Just Being Who We Are: Personal Stories from Our LGBTQ Community

In honor of LGBTQ Pride, four folks share personal stories and how they are who they are.

Fidelity Investments combats fraud to protect the business and its customers

The volume of fraud attacks has increased tremendously over the previous few weeks

How KPN’s service-focused digital transformation project redefined its contact center

The role of Conversational AI in delivering exceptional customer experiences

National Australia Bank creates compelling customer and banker experiences

Nuance voice biometrics technology helps solve manual customer authentication challenges

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