Tony Lorentzen

Tony Lorentzen
Tony has more than 25 years of experience in the technology sector, spending the last 17 with Nuance where he is currently the SVP of Intelligent Engagement Solutions within the Enterprise Division. Before that he served as the leader of several teams at Nuance including Sales Engineering, Business Consulting, and Product Management. A proven leader in working with the cross-functional teams, Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI. Prior to Nuance, Tony spent time at Lucent and Verizon where he led teams that applied the latest technologies to solve complex business issues for large enterprises. Tony received a B.S. from Villanova University and a MBA from Dowling College.

Tony Lorentzen’s stories

Enterprise

Recreating in-store experiences online

Consumers around the world continue to move their shopping budgets online, with recent analysis of Office for National Statistics revealing that e-commerce transactions in the second quarter of 2020 accounted for about 31.3% of all retail transactions, up about 45% over the same period in 2019. And as McKinsey has written, “in-person interaction has dramatically […]

27 October 2020
Enterprise

Three Simple Steps to Address COVID-19 Demands in Your Contact Centre

The coronavirus pandemic has forced organisations around the globe to protect their employees while developing business continuity plans. Organisations also are working to quickly relay the latest relevant information to their customers and citizens when guidelines and situations are fluid and changing sometimes hourly. Customer contact centres are at the forefront of this effort, with […]

2 April 2020
United Kingdom
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