Tony Lorentzen
In all its various forms, the PayTV industry is certainly booming; there are countless paid streaming services, premium channels, and paid content options available for viewers to choose from. And after a year in which many of us spent more time in our homes and front of our screens than we expected to, viewership has […]
Consumers around the world continue to move their shopping budgets online, with recent analysis of Office for National Statistics revealing that e-commerce transactions in the second quarter of 2020 accounted for about 31.3% of all retail transactions, up about 45% over the same period in 2019. And as McKinsey has written, “in-person interaction has dramatically […]
The coronavirus pandemic has forced organisations around the globe to protect their employees while developing business continuity plans. Organisations also are working to quickly relay the latest relevant information to their customers and citizens when guidelines and situations are fluid and changing sometimes hourly. Customer contact centres are at the forefront of this effort, with […]
