Tony Lorentzen
Tony has more than 25 years of experience in the technology sector, spending the last 17 with Nuance where he is currently the SVP of Intelligent Engagement Solutions within the Enterprise Division. Before that he served as the leader of several teams at Nuance including Sales Engineering, Business Consulting, and Product Management. A proven leader in working with the cross-functional teams, Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI. Prior to Nuance, Tony spent time at Lucent and Verizon where he led teams that applied the latest technologies to solve complex business issues for large enterprises. Tony received a B.S. from Villanova University and a MBA from Dowling College.
Tony Lorentzen’s stories
Looking back and ahead at contact center best practices

This blog post was created by Nuance guest blogger, Sean McCarthy, User Interface Designer at Nuance. A year-and-a-half ago I described three simple steps to address COVID-19 demands in your contact centre to help customers who were urgently and drastically transforming their contact centres to operate remotely in a matter of days. The third of […]

Bringing intelligence – and investment protection – to the CCaaS revolution

Over the last few years, we’ve witnessed the accelerating transformation of the contact center with brands using digital and voice-powered technology to bring their customer engagement visions to life. That includes the shift of contact centers to the cloud. Doing so enables enterprises to quickly increase agility, reduce costs, and focus on serving customers instead […]

How Vodafone adopted best practices for its COVID-19 response plan

If you spent any time on the What’s Next blog last year, you might have seen us talking about Forrester’s COVID-19 response plan. It offered timely, expert advice on how brands can tool up their contact centres to manage remote agents and adapt their customer service strategies to new consumer behaviour. Now we’re a year […]

Dragon TV enriches viewing experiences with the power of voice

In all its various forms, the PayTV industry is certainly booming; there are countless paid streaming services, premium channels, and paid content options available for viewers to choose from. And after a year in which many of us spent more time in our homes and front of our screens than we expected to, viewership has […]

Recreating in-store experiences online

Consumers around the world continue to move their shopping budgets online, with recent analysis of Office for National Statistics revealing that e-commerce transactions in the second quarter of 2020 accounted for about 31.3% of all retail transactions, up about 45% over the same period in 2019. And as McKinsey has written, “in-person interaction has dramatically […]

Three Simple Steps to Address COVID-19 Demands in Your Contact Centre

The coronavirus pandemic has forced organisations around the globe to protect their employees while developing business continuity plans. Organisations also are working to quickly relay the latest relevant information to their customers and citizens when guidelines and situations are fluid and changing sometimes hourly. Customer contact centres are at the forefront of this effort, with […]