Intelligent Authentication (IAuth): An Origin Story
How biometrics evolved to the future of secure conversational commerce
Will keyboards become a thing of the past?
A pivotal part of computing for many years that has its days numbered
Forrester’s Art Schoeller on seven strategies for elevating CX today
Learn how organizations are successfully navigating the COVID-19 landscape
Fidelity Investments combats fraud to protect the business and its customers
The volume of fraud attacks has increased tremendously over the previous few weeks
Must-have features for a speech recognition solution
The must-have features when evaluating a speech recognition solution
Dragon takes the strain out of working from home
For organizations moving to a home-working situation, Dragon offers many advantages
National Australia Bank creates compelling customer and banker experiences
Nuance voice biometrics technology helps solve manual customer authentication challenges
How KPN’s service-focused digital transformation project redefined its contact center
The role of Conversational AI in delivering exceptional customer experiences
Making time for high-level business tasks
It’s easy to get bogged down in the day-to-day, and the high level tasks take a back seat
Filter fraudsters: Enhanced security and better service for real customers in contact centres
Network Validation Service enhances fraud prevention
Cabify launches versatile virtual assistant to create a new customer experience
A supercharged digital solution – made possible through partnership with Nuance
