Recreating in-store experiences online
AI helps retailers respond to eCommerce spikes and engage customers across digital channels
How Dragon speech recognition helps legal professionals stay competitive
How Dragon speech recognition helps legal professionals stay competitive
Speech recognition strengthens its place in the modern legal practice
Four in five legal firms are looking to invest in speech recognition technology
FCR decline: Is the UK really getting worse at first contact resolution?
How to read the downward trend – and ensure you’re still meeting customer expectations
The 3 most serious COVID challenges in UK contact centres
ContactBabel’s annual study sheds light on the pandemic’s complex impact
Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience
The second session in our virtual fireside chat series, “Client insights and intel”
The DIY revolution and why it matters
Enterprises are taking a new level of control over the customer experience
How to tool-up your contact centre in step with Forrester’s COVID-19 response plan
Contact centre leaders are making technology decisions that will shape CX for years to come
A look at how technology can help tackle healthcare staff burnout
At HIMSS Health 2.0, benefits for frontline staff take center stage
Addressing the challenges around surgical documentation
Our new report reveals a raft of inefficiencies in the surgical documentation process
The strategy behind Mercury’s wildly successful virtual assistant
Learn how Mercury created “Hiko”, and boosted customer satisfaction on every channel
