How to tool-up your contact center in step with Forrester’s COVID-19 response plan

Intelligent Authentication (IAuth): An Origin Story

How biometrics evolved to the future of secure conversational commerce

Will keyboards become a thing of the past?

A pivotal part of computing for many years that has its days numbered

Forrester’s Art Schoeller on seven strategies for elevating CX today

Learn how organizations are successfully navigating the COVID-19 landscape

Fidelity Investments combats fraud to protect the business and its customers

The volume of fraud attacks has increased tremendously over the previous few weeks

Must-have features for a speech recognition solution

The must-have features when evaluating a speech recognition solution

Dragon takes the strain out of working from home

For organizations moving to a home-working situation, Dragon offers many advantages

National Australia Bank creates compelling customer and banker experiences

Nuance voice biometrics technology helps solve manual customer authentication challenges

How KPN’s service-focused digital transformation project redefined its contact center

The role of Conversational AI in delivering exceptional customer experiences

Making time for high-level business tasks

It’s easy to get bogged down in the day-to-day, and the high level tasks take a back seat

Filter fraudsters: Enhanced security and better service for real customers in contact centres

Network Validation Service enhances fraud prevention

Cabify launches versatile virtual assistant to create a new customer experience

A supercharged digital solution – made possible through partnership with Nuance

Feeds & threads

 

Loading…