Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel”

BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19

BNY Mellon discusses fraud detection and prevention in the evolving world of COVID-19.

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel”

Compelling Conversations: Putting customer experience first with Deutsche Telekom

Deutsche Telekom reveals why its voice biometrics strategy is focused on customer experien

National Australia Bank creates compelling customer and banker experiences

Nuance voice biometrics technology helps solve manual customer authentication challenges

How biometrics can keep fraudsters at bay

Protecting your customers in the face of uncertainty

Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort

Two companies share their experiences at Nuance Customer eXperience Summit London

Learn how RBS works with Nuance to prevent fraud in their contact centers.

Keeping up with the fraudsters

A fraud prevention success story from Royal Bank of Scotland

Creating a bionic contact center agent

Why agent satisfaction is the new KPI contact centers should pay attention to