Ask the expert about customer engagement innovation
Expert videos on customer engagement innovation
October 10, 2018
“We believe that it is essential for car makers to develop their own branded assistant”
Arnd Weil explains the current and future role of voice-enabled automotive assistants
May 23, 2018
Mobility 2030+: A look beyond the technological horizon
Which technologies will impact the future mobility experience?
April 11, 2018
2018 predictions: Five ways AI will make you love customer service this year
AI and customer service predictions for 2018
January 5, 2018
What you think you know about biometrics is wrong
Misconceptions of biometric security
November 1, 2017
What does the future automotive assistant look like?
IAA 2017 shows what the automotive assistant is already capable of and how it will develop
September 14, 2017
Your voice is the key to transforming the smart home
Voice biometrics for authentication is the the next frontier of the Intelligent home
August 17, 2017
Keeping it personal in customer service
The basics of the personalization spectrum
May 18, 2017
How to kill the password
Hint: it’s all about biometrics
March 24, 2017
Nuance wins in 8 categories at the 2017 Stevie Awards for Sales & Customer Service
From Swedbank to Esurance to City of Dallas, all the most innovative companies use Nuance
March 1, 2017
2017 customer service predictions: The year AI drives market share
How artificial intelligence will inspire customer trust, loyalty, and increased spend
January 19, 2017
Webinar: 5 trends fueling the adoption of voice biometrics in the contact center & beyond
Companies are seeing increased customer loyalty and fraud reduction
November 4, 2016
3 lessons on intelligent authentication with voice biometrics
Tips to successful implementations from the Intelligent Authentication Conference 2016
September 23, 2016
Infographic: The 411 on voice biometrics
The new wave of authentication
August 12, 2016
Why personalization is the key to the future of the connected car
New survey results make the case for in-car technology that fits our lifestyles
May 16, 2016
Customer expectations are shifting; here’s how your business can adapt
Key takeaways from Nuance’s Customer Experience Summit in London
March 24, 2016
Where has all the customer service gone?
Companies need to embrace technology to improve the customer experience
January 29, 2016
May the Force be with you (in every customer service engagement)
Five favorite Star Wars quotes provide insight into creating a good customer experience
January 7, 2016
Companies kicking passwords to the curb
Global leaders adopt voice biometrics for easy, secure authentication consumers prefer
October 9, 2015
ATO finds the key to easing the burden on customers and its agents with voice biometrics
Voice biometrics technology cuts average agent handle time by 45 seconds
July 24, 2015
Security breach risks reduced with voice biometrics
Changing the authentication game and decreasing account takeovers by more than half
June 9, 2015
Telecom giant in South Korea uses voice biometrics to revamp the customer experience
SK Telecom adds to growing list of global voice biometrics deployments
April 28, 2015
Why you will no longer be tempted to reach for your phone in the car
Introducing Dragon Drive Daily Update technology for a more convenient in-car experience
February 3, 2015
Nuance gets people talking to things, cars and apps at CES 2015
New innovations for the connected home, connected car, wearables, consumer health and more
January 14, 2015
Barclays reveals often overlooked benefit of voice biometrics at VBC London
Voice biometrics impacts contact center employee productivity
December 2, 2014
Have you met Inge from ING Netherlands?
ING Netherlands sets a new standard for mobile banking
September 16, 2014
“My account was hacked, it could have been prevented”
It’s time for banks to take increased measures to secure accounts
July 9, 2014
Why “innovation” doesn’t always have to be new (or at least on first sight)
Decades old concepts give light to revolutionary innovations
June 10, 2014
Automotive: Now it’s personal
Speaker recognition enables personal and secure interaction with your car
May 9, 2014
Reflections from Nuance Customer Experience Summit 2014, Interaction 14
Top brands gather to discuss trends in outbound outreach and solutions
March 13, 2014
Biometrics on the smartphone: The future of mobile authentication
Predictions on the biometric that will dominate the future
February 10, 2014
Tatra Banka reinvents their customer experience by launching Nuance voice biometrics solutions
Voice biometrics enhances the convenience and security of the authentication process
November 6, 2013
A bold step forward in voice biometrics
Nuance introduces its next generation of voice biometrics
July 16, 2013
Real world voice biometrics scenarios: Mobile app authentication
Telecom provider's mobile customer care app enhanced by voice biometrics solution
January 4, 2013
The fraudsters are coming!
How to combat contact center fraud attacks
August 14, 2018
Now’s the time to reevaluate the role of voice
Voice innovations that power great customer experience
May 17, 2018
Can cyber criminals “compromise speech recognition systems with ease”?
A response to a study on voice biometrics and speech recognition
January 9, 2018
But first, champagne
Reflecting on our 2017 New Year’s resolutions: How did we do?
December 22, 2017
Boo! Scary customer service practices that make us scream
Avoid scaring customers with poor use of technology
October 31, 2017
Have your people call my people ….or my car
With just one word, cars can know who you are and what you want
September 8, 2017
The tan will fade, but the memory of the experience will last a lifetime…
Meeting travel-customer expectations for digital customer experience during summer vacation
July 19, 2017
2017: The year of biometrics
A look at how banks and customers are benefitting from biometrics
May 9, 2017
Get smart: Putting customer service technology to work
What businesses can learn from Forrester’s annual report
March 20, 2017
Effortless: elevate your customer experience with voice biometrics
How ATO addressed ‘digital amnesia’ while ensuring account security
February 15, 2017
How to interact with online customers safely and efficiently
Nina ID combines the best of voice biometrics and virtual assistants
December 16, 2016
Getting started with voice biometrics
Three strategies to ensure a successful deployment
October 20, 2016
Consumers demand more intelligent self-service options: 5 solutions to keep in mind
Do you know what consumers really want out of your customer service?
September 15, 2016
Bank robbers don’t all look like Bonnie and Clyde
Voice biometrics helps protect companies from fraudulent wire transfers
June 13, 2016
Three simple tips to reduce customer effort
Adopting a conversational, personal, and intuitive approach brings business benefits
April 29, 2016
Nuance wins in 7 categories at the 2016 Stevie Awards for Sales & Customer Service
Nuance revolutionizes customer experiences with intelligent self-service
March 11, 2016
Just be yourself: More on variation, voice biometrics, and the science of voice technology
Using Deep Neural Networks to add variation and improve accuracy
January 13, 2016
2016 contact center predictions: The year the ordinary becomes extraordinary
Three ways customer service will bring magic, mystery, and wonder in the New Year
January 5, 2016
Say “Au Revoir” to passwords, PINs and security questions
Manulife enables voice biometrics for enhanced customer experience
September 11, 2015
BizMisconnect: Avoid forgotten passwords with effortless authentication using voice biometrics
Voice biometrics provides a better alternative to complex PINs and passwords
June 23, 2015
Leaving identity thieves speechless: How voice biometrics prevents fraud in call centers
Voice biometrics creates a secure, convenient and personalized experience for consumers
June 3, 2015
Polish consumers call for convenience and data security
Voice biometrics delivers secure authentication without passwords or PINs
April 24, 2015
Top 25 most common passwords of 2014 announced
Organizations take note: Consumers still using vulnerable passwords
January 22, 2015
Top 5 tech predictions for CES 2015
Consumer health, connected cars, televisions and more expected to stand out at CES 2015
January 2, 2015
Live from London: Voice biometrics makes passwords a thing of the past
Leading companies and analysts gather at the 2014 Opus VBC London
November 18, 2014
1.2 billion passwords compromised – This time even I’m scared
Massive password breach calls for immediate action from organizations
August 6, 2014
I love biometrics
Why voice biometrics is the most effective authentication method
June 12, 2014
Voice biometrics for the masses
Insights from 2014 Opus Voice Biometrics Conference San Francisco & Enterprise Analyst Day
May 30, 2014
Heartbleed and society’s addiction to passwords
Why aren’t we considering an alternative to traditional passwords?
April 17, 2014
Nuance wins big at the 2014 Stevie® Awards
Nuance honored in four categories at the 2014 Stevie® Awards for Sales and Customer Service
February 28, 2014
Top 5 tech predictions for CES 2014
Annual Consumer Electronics Show kicks off next week in Las Vegas
January 5, 2014
Barclays wins at European Call Centre Awards using Nuance voice biometrics technology
The title of 2013 "Best Application of Technology" goes to Barclays
October 3, 2013
Leading organizations tout virtues of voice biometrics at VBC San Francisco
Tangible benefits reinforce the impact of voice biometrics
May 13, 2013
Biometric authentication reduces friction and cuts fraud
Contact center identification and verification use cases, using voice biometrics
July 9, 2018
Mobility 2030+: From urban shuttle to car-a-home
Needs-based future mobility concepts in action
April 19, 2018
Automotive HMI design: How AI can save the identity of car brands
The end of automotive design?
January 8, 2018
We knew it all along…
Reflections on the Ovum SWOT assessment of Nuance Digital Customer Engagement Platform
November 15, 2017
Everyone wins: Ending the rivalry between security and convenience
Involve the security team when implementing biometrics
September 20, 2017
Why does a biometric rollout fail?
Lessons learned from the leader in voice biometric rollouts
August 22, 2017
Want to offer great customer service? Be like Steph and LeBron
Study the NBA greats to offer a great IVR experience
June 8, 2017
Banking on better customer service
From virtual assistants to AI, banks are leveraging digital to enhance customer experience
April 14, 2017
The member engagement journey: From Highlands to health plans
Drive customer retention with self-service and automation technologies
March 6, 2017
How our voices age
The impact of aging on the effectiveness of voice biometrics
January 26, 2017
Is synthetic voice manipulation a true security threat?
Voice biometrics protects against attacks and decreases call center fraud loss
December 14, 2016
How the technology transcribing your meetings actually works
Simple isn’t always as simple as it seems
October 10, 2016
New guidelines say SMS is a risky way to verify identity. What’s a company to do?
What NIST’s suggestions on authentication mean for security-minded organizations
September 9, 2016
Mythbusters: 5 misplaced beliefs about voice biometrics
Concerned about the security of voice biometrics? Let’s fix that
June 2, 2016
Protect your call center against social engineering fraudsters
How to adopt a secure solution that lowers call times and improves customer satisfaction
April 21, 2016
How to make your IVR a movie star: Embrace the customer experience genre and pick a persona
Kate & Leopold. Sleepless in Seattle. When Harry Met Sally. Which one is your IVR?
March 8, 2016
Banking on Millennials means understanding how Millennials want to bank
Three imperatives to building a financial relationship with the younger
January 12, 2016
How voice biometrics reduces vulnerabilities and stands up to hackers
Increasing prevalence of technology sharpens the focus on mitigating attacks
October 29, 2015
The printing press and now intelligent self-service automate the enterprise
Can humans and automation co-exist in the call center?
September 8, 2015
Eastern Bank becomes first North American bank to use voice biometrics in the call center
Nuance FreeSpeech makes access to bank accounts as simple as small talk
June 19, 2015
Voice biometrics and the year of the innovative retail service offering
Deliver better customer experiences with seamless security authentication
June 2, 2015
Universally easy & secure: The global appeal of voice biometrics
South African bank, Investec, taps voice biometrics to innovate the customer experience
February 6, 2015
Proven tips for a successful voice biometrics implementation
Strategic tips for better customer authentication based on real world examples
January 20, 2015
How close are you with your TV? Mine knows me by voice
Panasonic makes TV more personal with Nuance’s voice biometrics
December 19, 2014
Tangerine Bank utilizes mobile to transform the future of banking
Tangerine Bank innovates with voice banking capabilities
October 1, 2014
Technology’s role in caring for thousands of pensioners in Mexico
Voice biometrics allows aging pensioners to comply with “proof of life” requirements
July 23, 2014
CNBC shines a spotlight on Nuance and the future of biometrics in mobile banking
Nuance voice biometrics technology featured in CNBC segment “Industrial Revolutions"
June 11, 2014
Password inventor, at 87, says passwords are insecure
145 million E-Bay passwords available for 1.45 Bitcoin
May 27, 2014
Reason #4 of 5 to use conversational speech: On-the-go consumers appreciate the convenience
Use conversational speech technology to make your IVR interactions effortless
April 1, 2014
Experience a more human conversation through Nuance Cloud Services
Nuance’s cloud platform powers intelligent connected devices
February 27, 2014
Voice biometrics positively impacts brand – learnings from Opus Voice Biometrics Conference
Success stories echoed at Voice Biometrics Conference
November 19, 2013
Voice biometrics in the spotlight
Kicking passwords to the curb resonated with the press
July 23, 2013
Nuance Nina goes international! Now speaks and understands 38 languages
Advancements broaden Nina's language support
February 6, 2013