Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement January 3, 2023 December 21, 2022
Documentation capture How the pandemic is still affecting clinicians’ wellbeing—and where AI-powered speech recognition can help Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland November 2, 2022 November 2, 2022
Legal transcription Dragon Speech Recognition is moving to the cloud. Here’s what it means for the legal sector. Nuance Communications September 22, 2022 November 30, 2022
Documentation capture Accelerating Emergency Department documentation with AI in Mackay Nuance Communications September 21, 2022 December 12, 2022
Contact Center AI The AI-powered contact centre, part 4: Enhance contact centre security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 31, 2022 November 30, 2022
Contact Center AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 24, 2022 November 30, 2022
Contact Center AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 16, 2022 November 30, 2022
Contact Center AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 9, 2022 September 21, 2022
Contact Center AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement July 19, 2022 September 21, 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing June 29, 2022 February 13, 2023
Authentication & fraud prevention Deepfakes vs biometric security. (And why voice biometrics still wins.) Brett Beranek | Vice President & General Manager, Security & Biometrics June 22, 2022 November 30, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 15, 2022 November 30, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 1, 2022 November 30, 2022
Authentication & fraud prevention Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper Brett Beranek | Vice President & General Manager, Security & Biometrics May 22, 2022 November 30, 2022
Social services The state of public sector workloads: How admin tasks are affecting professionals today Nuance Communications May 16, 2022 November 30, 2022
Financial services AI Meet Ceba, Commonwealth Bank of Australia’s intelligent virtual assistant Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 9, 2022 November 30, 2022
Ambient clinical intelligence Mackay Base Hospital gives clinicians more time to care with clinical artificial intelligence Nuance Communications May 5, 2022 November 30, 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing May 4, 2022 February 13, 2023