Authentication & fraud prevention How telcos can power up personalization with biometrics Nuance Communications February 23, 2022
Customer engagement Customer engagement predictions 2022: Four trends that will define CX next year Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement December 1, 2021
Contact Center AI How Vodafone adopted best practices for its COVID-19 response plan Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement October 11, 2021
Digital & messaging Dragon TV enriches viewing experiences with the power of voice Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 11, 2021
Authentication & fraud prevention Telcos and SIM swap fraud: protecting consumers and mitigating risk exposure Brett Beranek | Vice President & General Manager, Security & Biometrics July 16, 2021
Authentication & fraud prevention Enhancing the Telco Customer Experience and Preventing Fraud with Biometrics Nuance Communications March 23, 2021
Digital & messaging 5G and AI: A partnership that’s going to revolutionize CX Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement February 17, 2021
Authentication & fraud prevention Fraud losses are down for the telecommunications sector, but attacks are not Nuance Communications June 8, 2020
Authentication & fraud prevention Nuance AI enables Telefónica to prioritize customer service for seniors by the sound of their voice Brett Beranek | Vice President & General Manager, Security & Biometrics June 4, 2020
