Nuance Communications’s stories
Facing staff and supply chain shortages and rising prices, enterprises embrace AI

Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. 1: Workforce shortages are damaging the customer experience There’s a growing workforce shortage problem across industries, as millions of employees reassess their priorities following the pandemic and join the so-called “great resignation” or switch to […]

Technology use case highlights hope for medical professionals with disabilities

Nuance is proud to celebrate efforts that help ensure employees—all employees—are equipped with the tools and resources they need to remain motivated and contribute meaningfully. At Nuance, we believe technology is only working, if it helps people do their best work, achieve their best results, and be their best selves, every single day. Our products […]

Digital online marketing commerce sale concept. Woman using tablet payments online shopping and icon customer network connection on hologram virtual screen, m-banking and omni channel.News from F8 Refresh: we’re integrating Messenger API support for Instagram

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram. Instagram’s continued focus on professional accounts over the past […]

A culture of diversity where everyone feels welcome, heard, and valued

It is easy for a company to say it prioritizes and celebrates inclusion and diversity, but it’s another thing entirely to actually walk the talk.  Our employees are the reason Nuance is such an incredible place to work, and it is the multitude of our voices and differences of our opinions, perspectives, and experiences that […]

How to tool-up your contact center in step with Forrester’s COVID-19 response plan

For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]

Nuance Adds Support for Google’s Business Messages to Virtual Assistant and Live Chat Offerings

The Nuance Intelligent Engagement Platform now seamlessly integrates with Google’s Business Messages, which Google announced today, allowing organizations to extend their virtual assistant and live chat deployments to new digital channels. Google’s Business Messages let customers find and message organizations right from within specific Google products as a natural and convenient extension of their search, […]

Fraud losses are down for the telecommunications sector, but attacks are not

In the telecommunications segment, subscription fraud is where most financial losses are seen.  Each account successfully opened by a fraudster has an average loss of ~$1500, and virtually 1% of all account activations are fraud incidents for telcos. Subscription fraud occurs when a fraudster uses a stolen or synthetic identity to obtain mobile devices and […]

Nuance wins big at 2019 Stevie Awards

Digital transformation really is happening! It’s not just a pie-in-the-sky notion for an enterprise or organization to undergo digital transformation. It really does happen – and it’s happening now. Many companies don’t see the disruption headed their way, coming from those who are succeeding at transforming their businesses through digital solutions and operations. They don’t […]

Apple Business Chat momentum grows, allowing consumers to message with their favorite brands

Apple announced Tuesday a growing list of organizations who are rolling out Apple Business Chat as part of their customer engagement strategies, now allowing consumers to contact them the same easy convenient way they do their friends. As one of the Customer Service Platform (CSP) providers for Apple Business Chat, Nuance has seen growing interest […]

learn who are the leaders in the artificial intelligence marketplaceForrester’s New Wave™ report reveals the reality about current AI technology

In a world that is becoming more and more automated it’s important to still feel safe and in control. With self-driving cars, Roombas and other “autonomous everyday items” becoming more and more popular, we as humans want to make sure that the best and most reputable technology is used. If we sit in that car, […]

It’s more than IoT. It’s EoT.

You’ve heard of the Internet of Things (IoT) – the universal state of the modern age in which more and more objects in our daily lives are integrated with some sort of link to the internet and other devices. It’s basically a big information system. That’s why the nature of an IoT user’s interaction with […]

The Virtual Assistant Nina for Google Home allows enterprises to bring their customer service to the smart home speakerNina for Google Home: The ultimate enterprise smart home hook-up

26 billion. That’s the number of intelligent, connected devices that, by 2020, are anticipated to be available with conversational virtual assistants. With virtual assistant usage on an upswing, it’s now time for these human-machine interactions to become simpler and richer. Now’s the time for that same virtual assistant in your home that you can ask […]