Nuance Communications’s stories
A culture of diversity where everyone feels welcome, heard, and valued

It is easy for a company to say it prioritizes and celebrates inclusion and diversity, but it’s another thing entirely to actually walk the talk.  Our employees are the reason Nuance is such an incredible place to work, and it is the multitude of our voices and differences of our opinions, perspectives, and experiences that […]

How to tool-up your contact center in step with Forrester’s COVID-19 response plan

For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]

Nuance Adds Support for Google’s Business Messages to Virtual Assistant and Live Chat Offerings

The Nuance Intelligent Engagement Platform now seamlessly integrates with Google’s Business Messages, which Google announced today, allowing organizations to extend their virtual assistant and live chat deployments to new digital channels. Google’s Business Messages let customers find and message organizations right from within specific Google products as a natural and convenient extension of their search, […]