Nuance Communications
The events of recent years have driven dramatic changes in how and where we work. For some organizations, digital transformation simply accelerated to accommodate this shift, but for others, it meant a sudden step onto the first rung of that technology ladder. In many industries, these changes persisted as employees settled into working from home […]
Many legal firms embrace modern technologies to become more efficient and effective, and to ensure their people can respond well to client needs by working with the right information at the right time. Ultimately this is about the firm’s ability to thrive: profitability is paramount, and whether technology is supporting a legal team within a […]
A version of this article was originally published on CIO.com on January 19, 2022. Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. 1: Workforce shortages are damaging the customer experience There’s a growing workforce shortage problem across industries, as millions of employees reassess […]
We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram. Instagram’s continued focus on professional accounts over the past […]
AI-enabled technology combines CDI’s art and science to realize the patient’s story entirely. In this time of increased provider burnout, it’s not about asking more queries. It’s about asking a query that has a higher likelihood of impacting the organization’s bottom line. Ensure that your CDI technology is working for you and not against you […]
Whether you’re in a facility or working remotely, wading through all of your cases one by one is time-consuming. If you’re not currently using encounter prioritization, your CDI team will use any number of ways to determine which cases to work on next. They might prioritize a particular payer or unit or focus on the […]
It is easy for a company to say it prioritizes and celebrates inclusion and diversity, but it’s another thing entirely to actually walk the talk. Our employees are the reason Nuance is such an incredible place to work, and it is the multitude of our voices and differences of our opinions, perspectives, and experiences that […]
Many CDI teams saw their personnel pulled to the bedside or furloughed in the pandemic’s early months. With the pandemic worsening throughout the US, healthcare organizations find themselves needing to cut costs and find revenue. CDI staffing levels will continue to be lower than before the pandemic, and teams will be asked to do more […]
For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]
The Nuance Intelligent Engagement Platform now seamlessly integrates with Google’s Business Messages, which Google announced today, allowing organizations to extend their virtual assistant and live chat deployments to new digital channels. Google’s Business Messages let customers find and message organizations right from within specific Google products as a natural and convenient extension of their search, […]
In the telecommunications segment, subscription fraud is where most financial losses are seen. Each account successfully opened by a fraudster has an average loss of ~$1500, and virtually 1% of all account activations are fraud incidents for telcos. Subscription fraud occurs when a fraudster uses a stolen or synthetic identity to obtain mobile devices and […]
Along with leaders from Scotiabank, Grupo Financiero Banorte, Deloitte Canada, and FundThrough, Nuance was featured on a panel on AI in Banking at the World AI Americas virtual summit. Here are 5 takeaways: COVID-19 will accelerate AI in banking. This global pandemic will only accelerate the use of AI in the financial services sector. Panelists […]
