Brett Beranek
Deepfake videos seem to be hitting the headlines ever more frequently. Last year, it was imitations of Tom Cruise. This year, imitations of Ukrainian President, Volodymyr Zelenskiy. Such stories naturally raise concerns for organizations striving to prevent fraud and protect customers with biometric security. After all, if a fraudster can recreate a customer’s face and […]
With more than 400,000 customers engaging with its contact centers every day—adding up to over 100 million per year—Deutsche Telekom faces a monumental customer service challenge. Its 30,000 contact center agents need to deliver fast, convenient, and accurate support across a wide range of topics, from starting and upgrading contracts, to technical assistance for its […]
It makes sense that Halloween comes at the end of Cybersecurity Awareness Month, because the numbers are terrifying. Consumers worldwide lose billions every year to fraud and, earlier this year, a global survey by Nuance found that one-fifth of respondents had been the victim of fraud in the previous 12 months. The problem is getting worse; a security leader at a retail bank that I spoke to recently told me they’d seen a 400% rise in fraud attempts during […]
Over the last several years, a number of high-profile SIM swap frauds have come to light: from Twitter’s Jack Dorsey in 2019 to Stefan Thomas, who lost his entire cryptocurrency investment in a SIM swap scheme. And, although it’s not a new type of fraud, there is so much more at stake now than before. […]
This blog was authored by Neustar. Corporate call centers face a range of challenges day in and day out, not the least of which is the near-constant attacks by increasingly sophisticated fraudsters. According to the FBI, cybercrimes cost everyday Americans a record $4.1 billion in 2020. But treating everyone as a suspect doesn’t create the […]
When Intel created World Password Day in 2013, it was a global reminder to change and strengthen the words, numbers, and special characters which secured our accounts and protected our identities. Eight years later, World Password Day reminds us that passwords are an archaic tool. It reminds us that passwords have become a commodity for […]
Today’s organizations are bombarded with niche vendors offering spot conversational AI fixes whether it be to deal with volume on messaging channels or for fraud detection on a voice call. While in some cases these kinds of quick fixes can be useful, in most situations they are resource intensive and only end up solving one […]
We all have that one person in our life who’s forever forgetting their passwords to their online accounts. The saved login feature in their browser is their lifeline; so too is the face ID that lets them into their bank accounts from their mobile device. Perhaps, though, no story is more dramatic – or more […]
Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]
I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]
Spain’s EVO Banco just became the first bank in Spain to leverage Nuance’s AI-powered biometrics technology for authenticating customers, eliminating passwords and PIN codes for mobile banking. When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, […]
I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]
