Brett Beranek
Brett Beranek is responsible for overseeing every aspect of the security and biometric business at Nuance. Prior to joining Nuance, he has held over the past decade various business development & marketing positions within the enterprise B2B security software space. Beranek has extensive experience with biometric technologies, in particular in his role as a founding partner of Viion Systems, a startup focused on developing facial recognition software solutions for the enterprise market. Beranek also has in-depth experience with a wide range of other security technologies, including fingerprint biometrics, video analytics for the physical security space and license plate recognition technology. He has earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.

Brett Beranek’s stories

Fidelity Investments combats fraud to protect the business and its customers

As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat.  Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]

National Australia Bank creates compelling customer and banker experiences

As one of Australia’s “big four” financial institutions, National Australia Bank (NAB) serves more than 6 million customers across the country with around 2,000 frontline bankers handling more 8 million inbound calls every year. That’s a lot of phone interactions, making it difficult to deliver exceptional customer service, especially when time-consuming – and sometimes confusing […]

Nuance AI enables Telefónica to prioritize customer service for seniors by the sound of their voice

I’m thrilled to share that the Security & Biometrics team at Nuance, in the context of the pandemic, rapidly innovated and delivered novel AI technology to Telefónica, enabling seniors to receive prioritized customer service. How did we do it? Prior to the pandemic, we had the ability to differentiate adults from children by analyzing their […]

The roaring 20s: How to reach the golden age of fraud prevention

The spread of coronavirus has resulted in increased uncertainty for many. Feelings of ambiguity have triggered a variation of consumer behavior. Many are calling their banks to check on payments and seek reassurance. Some are diving into their work to stay productive and keep the feeling of progression going. Others are ‘switching off’ from the […]

How biometrics can keep fraudsters at bay

Fraudsters don’t stop their crimes because of a pandemic. They often seize the immense change that comes with an event like this to ramp up activity. With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against call centers – testing for vulnerabilities by directly attacking work-at-home agents, or […]

Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort

Improving the customer experience is all about removing friction from every interaction. The easier it is to interact with your brand, the more likely your customers are to stay long-term. But what could be more frictionful (if that’s a word) than calling an IVR and having to answer a multitude of security questions? Not only […]

Zero-effort is hard work!

Zero-effort authentication in customer engagement means creating a balancing act between security and convenience. That’s why voice biometrics has become the golden goose for companies looking at authentication solutions providers. Competitive enterprises are discovering how voice biometrics ensures a more secure engagement than passwords provide within voice channels, and certainly a more convenient experience for […]

Consumers get ready to fight fraud with biometrics

World Password Day is a great opportunity to evaluate the role of PINs and passwords today and consider their limitations when it comes to safeguarding financial and personal information in today’s digital society – never mind causing consumers serious headaches. Nuance recently commissioned a survey asking 5,000 citizens, aged 18+ across the US, UK, Germany, […]

Can cyber criminals “compromise speech recognition systems with ease”?

A recent Finnish university study on voice biometrics has been making headlines – and most of those news stories have been inaccurately summarizing the results with concerns as in our title above, leading many to believe that cyber crooks can compromise even the best speech recognition systems. Before commenting on the article and the study, […]

Voice biometrics must adapt to customer’s changing voice

How our voices age

One of the anxieties that I’ve often heard expressed regarding voice biometrics is how does the technology account for the natural aging of our voice? Through our personal experience, we all know that the voice we had as a child is quite different from the voice we now have as an adult. Fortunately, as I’ll […]

Is synthetic voice manipulation a true security threat?

Recently, there has been a rising tide of concerns surrounding voice manipulation software. In sum, this technology allows a person to take someone’s speech recordings and create new utterances that the individual may or may not have said. This type of synthetic speech technology has been around for decades, but the entry of a new […]