Brett Beranek
Over the last several years, a number of high-profile SIM swap frauds have come to light: from Twitter’s Jack Dorsey in 2019 to Stefan Thomas, who lost his entire cryptocurrency investment in a SIM swap scheme. And, although it’s not a new type of fraud, there is so much more at stake now than before. […]
This blog was authored by Neustar. Corporate call centers face a range of challenges day in and day out, not the least of which is the near-constant attacks by increasingly sophisticated fraudsters. According to the FBI, cybercrimes cost everyday Americans a record $4.1 billion in 2020. But treating everyone as a suspect doesn’t create the […]
When Intel created World Password Day in 2013, it was a global reminder to change and strengthen the words, numbers, and special characters which secured our accounts and protected our identities. Eight years later, World Password Day reminds us that passwords are an archaic tool. It reminds us that passwords have become a commodity for […]
Today’s organizations are bombarded with niche vendors offering spot conversational AI fixes whether it be to deal with volume on messaging channels or for fraud detection on a voice call. While in some cases these kinds of quick fixes can be useful, in most situations they are resource intensive and only end up solving one […]
We all have that one person in our life who’s forever forgetting their passwords to their online accounts. The saved login feature in their browser is their lifeline; so too is the face ID that lets them into their bank accounts from their mobile device. Perhaps, though, no story is more dramatic – or more […]
Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]
I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]
Spain’s EVO Banco just became the first bank in Spain to leverage Nuance’s AI-powered biometrics technology for authenticating customers, eliminating passwords and PIN codes for mobile banking. When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, […]
I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]
The challenges of fighting fraud across multiple channels I started by asking Chuck about the overlap between the challenges he faces and those of companies like Fidelity and Prudential. He agreed that those institutions face many of the same challenges when servicing retail investors advisors but pointed out that because BNY Mellon are serving multiple […]
The second session in our virtual fireside chat series, “Client insights and intel” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial. Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we […]
As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat. Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]
