Brett Beranek
Brett Beranek’s stories
Five digital security trends to watch in 2021
Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]
December 21, 2020
Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]
The fight against fraud
I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]
November 16, 2020
I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]
Preventing fraud and safeguarding critical assets – with password-free banking
Spain’s EVO Banco just became the first bank in Spain to leverage Nuance’s AI-powered biometrics technology for authenticating customers, eliminating passwords and PIN codes for mobile banking. When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, […]
September 24, 2020
Spain’s EVO Banco just became the first bank in Spain to leverage Nuance’s AI-powered biometrics technology for authenticating customers, eliminating passwords and PIN codes for mobile banking. When customers use the bank’s mobile application, the new EVO VoiceID will empower people to simply speak the phrase, “En EVO, mi voz es mi contraseña” (In EVO, […]
Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security
I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]
September 3, 2020
I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]
BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19
The challenges of fighting fraud across multiple channels I started by asking Chuck about the overlap between the challenges he faces and those of companies like Fidelity and Prudential. He agreed that those institutions face many of the same challenges when servicing retail investors advisors but pointed out that because BNY Mellon are serving multiple […]
July 28, 2020
The challenges of fighting fraud across multiple channels I started by asking Chuck about the overlap between the challenges he faces and those of companies like Fidelity and Prudential. He agreed that those institutions face many of the same challenges when servicing retail investors advisors but pointed out that because BNY Mellon are serving multiple […]
Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience
The second session in our virtual fireside chat series, “Client insights and intel” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial. Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we […]
July 16, 2020
The second session in our virtual fireside chat series, “Client insights and intel” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial. Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we […]
Fidelity Investments combats fraud to protect the business and its customers
As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat. Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]
June 23, 2020
As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat. Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]
National Australia Bank creates compelling customer and banker experiences
As one of Australia’s “big four” financial institutions, National Australia Bank (NAB) serves more than 6 million customers across the country with around 2,000 frontline bankers handling more 8 million inbound calls every year. That’s a lot of phone interactions, making it difficult to deliver exceptional customer service, especially when time-consuming – and sometimes confusing […]
June 12, 2020
As one of Australia’s “big four” financial institutions, National Australia Bank (NAB) serves more than 6 million customers across the country with around 2,000 frontline bankers handling more 8 million inbound calls every year. That’s a lot of phone interactions, making it difficult to deliver exceptional customer service, especially when time-consuming – and sometimes confusing […]
Nuance AI enables Telefónica to prioritize customer service for seniors by the sound of their voice
I’m thrilled to share that the Security & Biometrics team at Nuance, in the context of the pandemic, rapidly innovated and delivered novel AI technology to Telefónica, enabling seniors to receive prioritized customer service. How did we do it? Prior to the pandemic, we had the ability to differentiate adults from children by analyzing their […]
June 4, 2020
I’m thrilled to share that the Security & Biometrics team at Nuance, in the context of the pandemic, rapidly innovated and delivered novel AI technology to Telefónica, enabling seniors to receive prioritized customer service. How did we do it? Prior to the pandemic, we had the ability to differentiate adults from children by analyzing their […]
The roaring 20s: How to reach the golden age of fraud prevention
The spread of coronavirus has resulted in increased uncertainty for many. Feelings of ambiguity have triggered a variation of consumer behavior. Many are calling their banks to check on payments and seek reassurance. Some are diving into their work to stay productive and keep the feeling of progression going. Others are ‘switching off’ from the […]
May 6, 2020
The spread of coronavirus has resulted in increased uncertainty for many. Feelings of ambiguity have triggered a variation of consumer behavior. Many are calling their banks to check on payments and seek reassurance. Some are diving into their work to stay productive and keep the feeling of progression going. Others are ‘switching off’ from the […]
How biometrics can keep fraudsters at bay
Fraudsters don’t stop their crimes because of a pandemic. They often seize the immense change that comes with an event like this to ramp up activity. With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against call centers – testing for vulnerabilities by directly attacking work-at-home agents, or […]
April 7, 2020
Fraudsters don’t stop their crimes because of a pandemic. They often seize the immense change that comes with an event like this to ramp up activity. With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against call centers – testing for vulnerabilities by directly attacking work-at-home agents, or […]
Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort
Improving the customer experience is all about removing friction from every interaction. The easier it is to interact with your brand, the more likely your customers are to stay long-term. But what could be more frictionful (if that’s a word) than calling an IVR and having to answer a multitude of security questions? Not only […]
July 24, 2019
Improving the customer experience is all about removing friction from every interaction. The easier it is to interact with your brand, the more likely your customers are to stay long-term. But what could be more frictionful (if that’s a word) than calling an IVR and having to answer a multitude of security questions? Not only […]
