Brenda Hodge
Over the last 18 months, organizations of every kind—from global enterprises to healthcare providers—leaned into technology to help them deliver their services. Brands began serving more customers through their digital channels. Physicians became used to delivering patient care via video calls. But as we’ve all become increasingly reliant on digital technology, how have our feelings […]
Over the past decade, Nuance and its customers have won more than 50 Stevie Awards worldwide for achievements in customer engagement, biometrics, and healthcare. While reflecting diverse applications in multiple industries, the common element in each award is how our customers use our state-of-the-art conversational and ambient AI technology and solutions to amplify their ability […]
Every minute, every hour, every day, people around the world depend on nurses for their health and wellbeing. That’s been true for centuries, but it’s perhaps never been more true than it is today. When we think of the super-heroes we grew up with, they ran toward challenges to help people and make a difference […]
When you were a kid, did you ever build a tent fort over the dining table? Or were you lucky enough to have a treehouse? Or a clubhouse? Did you have a secret password? Were you like me and thought that the secret password would keep everyone out of your cloth fort? As hard as I tried, […]
As we continue to transform into one Global Marketing organization at Nuance, it has become obvious to me that the key to our success is to empower each person in the organization. And so, I began to reflect on what creates empowerment. I know empowerment takes time and focus. Empowerment also requires give-and-take from both […]
Last week my husband had shoulder surgery. We are very fortunate that he has a world-class surgeon and that we have good insurance. The operation cost over $55,000; however, our out of pocket was just under $1,000. My husband has been in a lot of pain and ready to get his shoulder repaired. While in […]
I was pleased to read that the Business Roundtable last week redefined the purpose of a corporation. Previously, corporations were defined to exist primarily to serve shareholders. The Business Roundtable’s new statement signed by 181 CEOs, is a commitment to lead their corporations for the benefits of all stakeholders – customers, employees, suppliers, communities, and […]
Last week I traveled to Atlanta to a training facility we often refer to as going to “camp.” Although the accommodations are basic, the work we do there together is always worth the trip. A cross-functional group gathered to share knowledge on some of our competitors and discuss our right to win against those competitors. […]
Most of us were cheering on the U.S. Women’s National Soccer Team over the last couple of weeks. The July 4th holiday timing of the games seemed to make cheering the U.S. on even more fitting and enjoyable. Winning two consecutive Women’s World Cup titles is just awesome! Fans and new followers have been so […]
“God grant me the serenity to accept the things I cannot change; Courage to change the things I can; And the wisdom to know the difference.” Reinhold Niebuhr I recently experienced a once-in-a-lifetime family vacation. We planned it months ago and have been looking forward to it ever since. It was our first time in […]
Despite the best of intentions, we all make mistakes. Mistakes make us human. I always am surprised by people or companies that do not own their mistakes, much less attempt to fix them. Recently, my husband and I had some yard work done. The company made a few mistakes; it was an expensive service, so […]
My youngest daughter is graduating from the University of North Carolina (UNC), Chapel Hill this weekend. I am very proud of the fact that she’s been a great student, graduating as a business major from Kenan-Flager business school, as well as a political science double major. She will graduate as a Buckley Public Service Scholar […]
