David Ardman
David Ardman is Senior Vice President of R&D and Conversational AI at Nuance. A technical leader who grounds his approach to innovation in real problem solving, Ardman brings with him two decades of experience running integrated product, research and development and engineering teams. He received his Bachelor of Engineering from McGill University and resides in the Montreal, Canada area.
David Ardman’s stories
omnichannel engagement DYIAvoiding the 5 hidden pitfalls of DIY customer experiences

Whose app is it anyway? We’ve seen a big shift over the last few years toward a do-it-yourself (DIY) approach to customer experience. In a world where customers will abandon the interaction at the first sign of inconvenience, few enterprises have the appetite to wait for vendors to build or make changes to vital CX […]

The DIY revolution and why it matters

It has been a challenging few months for customer engagement leaders. They have seen customer traffic spike across numerous engagement channels. They have been forced to adapt to new customer expectations and demands. And they have had to completely rethink their engagement strategies. But there is one thing that’s stood out: our customers are becoming […]