Digital & messaging Inspiration for innovative citizen engagement experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 4 October 2022
Contact Centre AI, Digital & messaging The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 15 June 2022
Digital & messaging The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 1 June 2022
Digital & messaging The ROI of digital CX, part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 14 March 2022
Digital & messaging Governments are using AI to create superior citizen experiences. Here’s how. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 February 2022
Digital & messaging How Vodafone adopted best practices for its COVID-19 response plan Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 27 September 2021
Digital & messaging Dragon TV enriches viewing experiences with the power of voice Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 11 August 2021
Digital & messaging How Dixons Carphone Group made a rapid shift to digital during the pandemic Sebastian Reeve | EMEA Director of Product Management and Marketing 1 July 2021
Digital & messaging How web chat and AI became a power couple for customer service Sebastian Reeve | EMEA Director of Product Management and Marketing 5 January 2021
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 5 October 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 6 August 2020
Contact Centre AI, Digital & messaging Forrester’s Art Schoeller on seven strategies for elevating CX today Nuance Guest Blogger 24 June 2020
Digital & messaging, Retail AI Cabify launches versatile virtual assistant to create a new customer experience Sebastian Reeve | EMEA Director of Product Management and Marketing 16 June 2020
