Contact Centre AI Introducing Nuance Mix Builder, a Copilot feature, that supercharges bot building with Azure OpenAI Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 29 March 2023
Contact Centre AI Nuance is revolutionising the contact centre with GPT technology Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 29 March 2023
Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 4 January 2023
Contact Centre AI The AI-powered contact centre, part 4: Enhance contact centre security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 31 August 2022
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 August 2022
Contact Centre AI Facing staff and supply chain shortages and rising prices, enterprises embrace AI Nuance Communications 2 May 2022
Customer engagement Customer engagement predictions 2022: Four trends that will define CX next year Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 8 December 2021
Contact Centre AI Looking back and ahead at contact centre best practices Nuance Guest Blogger 24 November 2021
Authentication & fraud prevention, Contact Centre AI Why pain-free authentication should be a strategic priority for your contact centre Brett Beranek | Vice President & General Manager, Security & Biometrics 27 July 2021
Contact Centre AI How to tool-up your contact center in step with Forrester’s COVID-19 response plan Nuance Communications 1 July 2020
