Nuance Communications
Many legal firms embrace modern technologies to become more efficient and effective, and to ensure their people can respond well to client needs by working with the right information at the right time. Ultimately this is about the firm’s ability to thrive: profitability is paramount, and whether technology is supporting a legal team within a […]
A version of this article was originally published on CIO.com on January 19, 2022. Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. 1: Workforce shortages are damaging the customer experience There’s a growing workforce shortage problem across industries, as millions of employees reassess […]
We love talking about biometric security. So, we were delighted to contribute to The Fintech Show’s recent episode on biometrics in finance. Also featured are Fergal Coburn of Allied Irish Bank (AIB), and David Crawford from NatWest, telling their banks’ biometric authentication stories. You can watch the episode right now, or learn a little more […]
In high-pressure circumstances, today’s contact centre leaders are making technology decisions that will shape customer experience for years to come. With its COVID-19 technology response framework, Forrester Research has provided a roadmap for customer service organisations looking to establish business continuity in the short-term, while planning for the post-pandemic future. We share some of the […]
Dr Simon Wallace is the Chief Clinical Information Officer (CCIO) of Nuance’s Healthcare division in the UK and Ireland. This is an abridged version of an interview with Dr Simon Wallace filmed by HIMSS TV earlier this year (before the COVID-19 pandemic). The full 10min video is available to watch here. Why has clinical documentation […]
For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]
Finance and insurance companies face challenges in the current situation just like many other organizations. In addition to keeping on top of workloads, organizations in these sectors must meet sector-specific regulations and compliance requirements. With teams working from home, some processes take longer, it is not always easy to manage workflows as well as in […]
As Dr Simon Wallace described in his latest blog; digital technology is playing a crucial role in supporting the UK National Health Service (NHS) during the COVID-19 pandemic. The NHS is quickly developing digital strategies in response to the pandemic and speech recognition solutions are increasingly a key component of these plans. By utilising front-end […]
Let’s face it, if you run a legal firm the last thing you want to spend time on is managing the back-office technology that is so vital to your work. Keeping software licenses up to date, installing patches and updates, fixing glitches, sorting out networking issues, updating hardware so it can keep up with the […]
Legal firms have to juggle a heavy workload with little room for slippage. Clients are all important. They need to be responded to quickly, and casework documentation needs to be thorough, accurate and produced in a timely fashion. Meanwhile all the non client-facing work has to be done as well. It’s a never ending round. […]
