Nuance Communications’s stories

How to tool-up your contact center in step with Forrester’s COVID-19 response plan

For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]