Nuance Communications
Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. 1: Workforce shortages are damaging the customer experience There’s a growing workforce shortage problem across industries, as millions of employees reassess their priorities following the pandemic and join the so-called “great resignation” or switch to […]
We love talking about biometric security. So, we were delighted to contribute to The Fintech Show’s recent episode on biometrics in finance. Also featured are Fergal Coburn of Allied Irish Bank (AIB), and David Crawford from NatWest, telling their banks’ biometric authentication stories. You can watch the episode right now, or learn a little more […]
In high-pressure circumstances, today’s contact centre leaders are making technology decisions that will shape customer experience for years to come. With its COVID-19 technology response framework, Forrester Research has provided a roadmap for customer service organisations looking to establish business continuity in the short-term, while planning for the post-pandemic future. We share some of the […]
For many customer service organizations, the response to COVID-19 began as a frantic sprint. But as the weeks have passed, it’s become clear this is a marathon. And as every runner knows, if you want to succeed over long distances, it pays to have a plan. Forrester Research has published a framework to provide that […]
