Brett Beranek
Brett Beranek is responsible for overseeing every aspect of the security and biometric business at Nuance. Prior to joining Nuance, he has held over the past decade various business development & marketing positions within the enterprise B2B security software space. Beranek has extensive experience with biometric technologies, in particular in his role as a founding partner of Viion Systems, a startup focused on developing facial recognition software solutions for the enterprise market. Beranek also has in-depth experience with a wide range of other security technologies, including fingerprint biometrics, video analytics for the physical security space and license plate recognition technology. He has earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.

Brett Beranek’s stories

Fidelity Investments combats fraud to protect the business and its customers

As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat.  Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]

National Australia Bank creates compelling customer and banker experiences

As one of Australia’s “big four” financial institutions, National Australia Bank (NAB) serves more than 6 million customers across the country with around 2,000 frontline bankers handling more 8 million inbound calls every year. That’s a lot of phone interactions, making it difficult to deliver exceptional customer service, especially when time-consuming – and sometimes confusing […]

Filter fraudsters: Enhanced security and better service for real customers in contact centres

For many organisations, the contact centre is still the most important channel for customer engagement. But it’s also the most difficult to protect using traditional fraud prevention and detection techniques. It’s a tempting target for fraudsters, and research shows that 61% of fraud touches the contact centre at some stage.1 One of the biggest vulnerabilities […]

How biometrics can keep fraudsters at bay

Fraudsters don’t stop their crimes because of a pandemic. They often seize the immense change that comes with an event like this to ramp up activity. With the recent shift to a stay-at-home world, there is a significant increase in fraudster attacks against call centers – testing for vulnerabilities by directly attacking work-at-home agents, or […]

Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort

Improving the customer experience is all about removing friction from every interaction. The easier it is to interact with your brand, the more likely your customers are to stay long-term. But what could be more frictionful (if that’s a word) than calling an IVR and having to answer a multitude of security questions? Not only […]