Brett Beranek
Brett Beranek is responsible for overseeing the security and biometric business at Nuance. Prior to Nuance, he held various business development & marketing positions within the enterprise B2B security software space. Beranek has extensive experience with biometric technologies, particularly in his role as a founding partner of Viion Systems, a startup focused on developing facial recognition software solutions for the enterprise market. Beranek also has in-depth experience with a wide range of other security technologies, including fingerprint biometrics, video analytics for the physical security space and license plate recognition technology. He has earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.
Brett Beranek’s stories
Deepfakes vs biometric security. (And why voice biometrics still wins.)

Deepfake videos seem to be hitting the headlines ever more frequently. Last year, it was imitations of Tom Cruise. This year, imitations of Ukrainian President, Volodymyr Zelenskiy. Such stories naturally raise concerns for organizations striving to prevent fraud and protect customers with biometric security. After all, if a fraudster is able to recreate a customer’s […]

Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper

With more than 400,000 customers engaging with its contact centres every day—adding up to over 100 million per year—Deutsche Telekom faces a monumental customer service challenge. Its 30,000 contact centre agents need to deliver fast, convenient, and accurate support across a wide range of topics, from starting and upgrading contracts, to technical assistance for its […]

It’s time to rethink customer authentication

It makes sense that Halloween comes at the end of Cybersecurity Awareness Month, because the numbers are terrifying.   Consumers worldwide lose billions every year to fraud and, earlier this year, a global survey by Nuance found that one-fifth of respondents had been the victim of fraud in the previous 12 months. The problem is getting worse; a security leader at a retail bank that I spoke to recently told me they’d seen a 400% rise in fraud attempts during […]

Why pain-free authentication should be a strategic priority for your contact centre

If you’re managing a contact centre for an FSI, you’ll know that agents do their best work when they’re able to focus on the customer’s needs. And that in a lot of cases, ID&V—while essential—is a stress that they could really do without. But it’s easy to underestimate just how damaging knowledge-based authentication processes are—not […]

Advice for CX leaders designing their security strategy

When we talk to an organisation about the best practice approach for improving security with voice biometrics, we always let them know—it’s rare those best practices will look the same a year down the line. That’s because customer expectations change fast, and so do the methods fraudsters will use to attack. In a recent webinar […]

Five digital security trends to watch in 2021

Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]

The fight against fraud

I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]

Client Insights & Intel, part 2: Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel,” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial.  Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we have […]

Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security

I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]

Client Insights & Intel, part 1: BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19

The challenges of fighting fraud across multiple channels I started by asking Chuck about the overlap between the challenges he faces and those of companies like Fidelity and Prudential. He agreed that those institutions face many of the same challenges when servicing retail investors advisors but pointed out that because BNY Mellon are serving multiple […]

Compelling Conversations, part 3: Putting customer experience first with Deutsche Telekom

When you hear that a company is changing the way it authenticates its customers, it’s natural to think that fraud prevention must be the key driver. But that isn’t always the case. In our Creating Compelling Conversations webinar series, we spoke to an industry leader whose security strategy looked a little different. Leon Denk, Product […]

Client Insights & Intel, part 3: Fidelity Investments combats fraud to protect the business and its customers

As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat.  Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]