Brett Beranek
Brett Beranek is responsible for overseeing every aspect of the security and biometric business at Nuance. Prior to joining Nuance, he has held over the past decade various business development & marketing positions within the enterprise B2B security software space. Beranek has extensive experience with biometric technologies, in particular in his role as a founding partner of Viion Systems, a startup focused on developing facial recognition software solutions for the enterprise market. Beranek also has in-depth experience with a wide range of other security technologies, including fingerprint biometrics, video analytics for the physical security space and license plate recognition technology. He has earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management.
Brett Beranek’s stories
Why pain-free authentication should be a strategic priority for your contact centre

If you’re managing a contact centre for an FSI, you’ll know that agents do their best work when they’re able to focus on the customer’s needs. And that in a lot of cases, ID&V—while essential—is a stress that they could really do without. But it’s easy to underestimate just how damaging knowledge-based authentication processes are—not […]

Advice for CX leaders designing their security strategy

When we talk to an organisation about the best practice approach for improving security with voice biometrics, we always let them know—it’s rare those best practices will look the same a year down the line. That’s because customer expectations change fast, and so do the methods fraudsters will use to attack. In a recent webinar […]

Five digital security trends to watch in 2021

Here is a round up of five key digital security trends that span from cybersecurity, fraud prevention, and risk management Forward-looking CISOs will transition to password-less authentication with the twin goals of customer convenience and enterprise security. Consumers want a digital experience that is easy, secure, and free of passwords. Daily passwords and pins (e.g., […]

The fight against fraud

I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussion was really to allow Rob to share how […]

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel,” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial.  Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we have […]

Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security

I could not have been prouder of our team when I got the news that Nuance was named the industry leader in Opus Research’s latest Intelliview Report. Of course, it’s exciting whenever we get third party validation of our technology and outpace competitors, but this report was different. It was powerful because of what exactly […]

BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19

The challenges of fighting fraud across multiple channels I started by asking Chuck about the overlap between the challenges he faces and those of companies like Fidelity and Prudential. He agreed that those institutions face many of the same challenges when servicing retail investors advisors but pointed out that because BNY Mellon are serving multiple […]

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel” welcomed Greg Williamson, Vice President, Customer Protection, Information Security and IT Controls at Prudential Financial.  Greg spoke at length about simplifying technology and why their approach is critical for improving the customer journey and delivering a better customer experience. “Like with anything we […]

Compelling Conversations: Putting customer experience first with Deutsche Telekom

When you hear that a company is changing the way it authenticates its customers, it’s natural to think that fraud prevention must be the key driver. But that isn’t always the case. In our Creating Compelling Conversations webinar series, we spoke to an industry leader whose security strategy looked a little different. Leon Denk, Product […]

Fidelity Investments combats fraud to protect the business and its customers

As part of our “Client insights and intel” webinar series, I recently had the pleasure of interviewing Mark DiMarzio, VP Risk of Fidelity Investments, during a virtual fireside chat.  Mark spoke about business practices to address increases in fraud volume, thinking through fraud verification and alert processes, and how to help his team understand patterns […]

National Australia Bank creates compelling customer and banker experiences

As one of Australia’s “big four” financial institutions, National Australia Bank (NAB) serves more than 6 million customers across the country with around 2,000 frontline bankers handling more 8 million inbound calls every year. That’s a lot of phone interactions, making it difficult to deliver exceptional customer service, especially when time-consuming – and sometimes confusing […]

Filter fraudsters: Enhanced security and better service for real customers in contact centres

For many organisations, the contact centre is still the most important channel for customer engagement. But it’s also the most difficult to protect using traditional fraud prevention and detection techniques. It’s a tempting target for fraudsters, and research shows that 61% of fraud touches the contact centre at some stage.1 One of the biggest vulnerabilities […]