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Contact Centre AI Nuance is revolutionising the contact centre with GPT technology Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 29 March 2023
Documentation capture Unlocking the value of data to power healthcare AI in the cloud Arnaud Wilmet, MD | CMIO Lead and Manager, EMEA Clinical Consulting 13 December 2022
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 August 2022
Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 16 August 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 9 August 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 19 July 2022
