Robert Weideman
Robert Weideman is the executive vice president and general manager of the Nuance Enterprise Division, responsible for customer self-service solutions that are used by leading organizations around the world to automate and optimize the customer care experience. Robert is driving the team behind Nina, the virtual assistant for customer service, which delivers human-like customer service for contact centers, and mobile and web apps. In his tenure with Nuance, he has been the general manager for the Dragon and Imaging businesses, as well as SVP of international marketing in EMEA. Previously, Robert served as chief marketing officer for ScanSoft, and vice president of marketing for the Adobe Systems' portfolio company Cardiff Software. He has also held senior marketing and management roles at TGS.com and CA (Computer Associates). Robert holds a BS in Computer Information Systems and Software Engineering from San Diego State University.
Robert Weideman’s stories
Nuance rated highest-scoring for enterprise-class intelligent virtual assistants

Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants—which, for the fourth year in a row, has named Nuance the highest-rated vendor. The report provides a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, AI and analytics to support customer care, self-service, employee assistance, messaging, and […]

2021 Stevie Winner GoldOur customers win prestigious 2021 Stevie® Awards & Nuance earns Technology Partner of the Year

Since 2013, Nuance’s enterprise customers worldwide have won over 45 Stevie Awards across customer engagement, agent productivity, and innovation using Nuance’s AI-powered conversational AI, digital messaging, biometrics, and Agent AI capabilities. This year we are pleased to share our customer winners of 2021 Stevie® Awards: USAA – Gold for Most Valuable Response by a Customer […]

Nuance’s Intelligent Engagement AI Services Integrated with Genesys Engage

Nuance and Genesys Expand Partnership to Accelerate Digital and AI Transformation Strategies for Enterprises Worldwide. Nuance is an industry leader in adding AI-powered customer engagement and self-service capabilities to contact center investments, spanning a broad range of partners globally.  As a Genesys® partner, we share some of the leading brands in the world as enterprise customers. Our […]

Nuance Receives Six 2020 Stevie Awards for Leadership in Intelligent Customer Engagement

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more […]

Helping each other stay strong on the journey to the other side of COVID-19

Over the last several weeks, organizations have faced unprecedented challenges and disruptions, some in a fight for their survival. The world has had no option but to adapt. But we also have had the opportunity to adapt quickly and intelligently. A few weeks ago, we held our London Customer eXperience Summit as a virtual event.  […]

Nuance named leader in 2019 Forrester Wave: Conversational AI for Customer Service

Nuance has been focused on pioneering the Conversational AI landscape for decades. Today the world’s biggest companies are using our solutions to engage their customers, and, in any given moment, somewhere someone in the world is talking to a Nuance-enabled conversational system. Our mission since inception has been to change the way humans and machines […]

2018 predictions: Five ways AI will make you love customer service this year

1. Your voice will be your password 2017 was a record year for hacks of personal customer details. These breaches give fraudsters access to our identities including the answers to those annoying security questions. One thing the fraudsters can’t do much with? Voice data. And that is why banks and telcos are increasingly replacing security […]