Sebastian Reeve’s stories
Customer expectations for self-service are being shaped by advances and adoption of innovative technologies such as Natural Language Understanding and conversational dialogue, voice biometrics, digital intelligent assistants, predictive analytics and cognitive computing.

Last week we held our fifth Customer Experience Summit at the St. Pancras Renaissance Hotel in London. Over 100 attendees from 50 leading finance, telecommunications, retail, and media organizations joined in a discussion of how intelligent computing – a key enabler for the so-called “fourth industrial age” – will change the way companies do business […]

Join us for the 2016 Nuance Customer Experience Summit in London on March 10.

At Nuance, we’ve made it our business to progress self-service technologies to better satisfying consumer needs and enable friendly, low-effort interactions. But the customer service landscape is always evolving, and we can’t wait to hear how you’re meeting that change with technology and innovation. Join us on March 10, as we host our 5th annual […]

Leading organizations discuss keys to delivering intelligent self-service at 2015 CES London

A few weeks ago we held our annual Customer Experience Summit in London’s wonderful Claridges Hotel. We at Nuance’s highly value this event – and rightfully so! We’re lucky to have around 100 executives from 40 different organisations together in the same place for a whole day. To capitalise on the time we have together, […]

Leading organisations to offer their insights at the 2015 Nuance Customer Experience Summit in London

On the heels of the recent Customer Experience Summit (CES) in Miami, and with the New Year upon us, we’re now preparing for the quickly approaching annual CES in London, scheduled for February 5th! Although time has certainly flown since last year’s CES, this year’s event is looking to be our best one yet: focusing […]

As we wrapped up the Nuance Customer Experience Summit for 2014 in London’s wonderful Langham hotel, I want to take some time to reflect on its theme “Disruptive Innovation and its impact on servicing today’s digital consumer.” Customer service providers in all industries have never been faced with so much change in so short a […]