Retail AI - What’s next

Business Reporter Interview: How retailers can embrace the future of engagement

Digital engagement picked up pace during the pandemic, as retailers scrambled to replicate the experiences their customers had to come expect from brick-and-mortar stores. But that doesn’t mean digital has replaced physical—combining the best of both worlds is the most effective way to create meaningful engagement with customers. Seb Reeve, our Intelligent Engagement expert, sat down with Rachel Hicks from Business Reporter to discuss this shift in customer engagement, and how our solutions work together to create seamless, secure experiences in digital and physical retail spaces.

Sebastian Reeve

Posted May 4, 2022