Tony Lorentzen
Tony has more than 25 years of experience in the technology sector, spending the last 17 with Nuance where he is currently the SVP of Intelligent Engagement Solutions within the Enterprise Division. Before that he served as the leader of several teams at Nuance including Sales Engineering, Business Consulting, and Product Management. A proven leader in working with the cross-functional teams, Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI. Prior to Nuance, Tony spent time at Lucent and Verizon where he led teams that applied the latest technologies to solve complex business issues for large enterprises. Tony received a B.S. from Villanova University and a MBA from Dowling College.
Tony Lorentzen’s stories
Looking back and ahead at contact center best practices

This blog post was created by Nuance guest blogger, Sean McCarthy, User Interface Designer at Nuance. A year-and-a-half ago I described three simple steps to address COVID-19 demands in your contact centre to help customers who were urgently and drastically transforming their contact centres to operate remotely in a matter of days. The third of […]

Bringing intelligence – and investment protection – to the CCaaS revolution

Over the last few years, we’ve witnessed the accelerating transformation of the contact center with brands using digital and voice-powered technology to bring their customer engagement visions to life. That includes the shift of contact centers to the cloud. Doing so enables enterprises to quickly increase agility, reduce costs, and focus on serving customers instead […]

APSALogo-EnglishNuance and Commonwealth Bank of Australia’s virtual assistant ‘Ceba’ wins APAC Stevie® Award

Nuance and Commonwealth Bank of Australia’s (CBA) virtual assistant ‘Ceba’ has taken home Gold in the Innovative Use of Technology in Customer Service (Financial Services Industries) category of the 2021 APAC Stevie® Awards. More than 100 executives around the world judged over 900 nominations in the eighth annual Asia-Pacific Stevie® Awards—the only business awards program […]

Recreating in-store experiences online

Consumers around the world continue to move their shopping budgets online, with National Australia Bank’s August 2020 Online Retail Sales Index estimating that in the 12 months to August 2020, Australians spent $39.2 billion on online retail, which is around 11.5% of the total retail trade estimate, and approximately 33.6% higher than the 12 months […]